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Skills

  • Vendor relationship management
  • Administrative support
  • Collaborative teamwork
  • Relationship development
  • MS Office
  • HRIS (Human Resource Information Systems) proficiency
  • Supervision
  • Employee counseling on benefits
  • First Aid/CPR
  • Discrepancy identification and resolution

Work Experiences

  • Achieved savings in 2019.
  • Was in charge of all tasks delegated to me, including budget management and quality assurance.
  • Worked with others to brainstorm new procedure possibilities.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Assisted in the creation of method procedures.
  • Kept meticulous and up-to-date personnel handbooks and records.
  • Adapted to company-wide shift to remote work in 2020.
  • Analyzed employee trends.
  • Gathered job and occupational information through observations and employee surveys.
  • Achieved an employee satisfaction score of 47%.

Summaries

  • Knowledge of Salesforce in depth, as well as vendor management and project management abilities.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Ability to recognize system issues and integrate process solutions to achieve initiative.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Looking forward to taking on a new challenge with a successful team.
  • Excellent prioritization and decision-making abilities.
  • Achieved 33% reduction in benefit costs.
  • Adept in benefits data audits across 10 locations, ensuring 100% compliance with framework and internal HR policies, while improving data accuracy.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Benefits Assistant.
  • Procedure, program, and framework are all available.

Accomplishments

  • Audited benefit deductions, identifying discrepancies resulting in $10 in cost recovery and improved payroll accuracy.
  • Assisted in the administration of COBRA benefits for separated employees, ensuring compliance with regulations and improving continuation coverage process by 28% days.
  • Administered Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), driving employee utilization by 60% year-over-year.
  • Worked cross-functionally with payroll and benefits vendors to identify and resolve discrepancies, reducing overpayment occurrences by 19%.
  • Revamped the benefits communication strategy, leading to a 75% increase in voluntary benefits enrollments and enhanced employee engagement.
  • Assisted employees in resolving health insurance claims issues, decreasing claim denial rates by 67% and expediting reimbursement processes.
  • Introduced a new communication strategy for benefits updates, which improved employee awareness of available benefits by 63% according to post-implementation surveys.
  • Managed vendor relationships for health and wellness programs, resulting in better service delivery and improvements in employee satisfaction by 66% points.
  • Contributed to an open enrollment initiative, which resulted in 74% year-over-year increase in enrollment accuracy among 16 employees.
  • Implemented self-service portals for employee benefits, reducing HR workload by 59% and enabling employees to access and select benefits at their convenience.

Affiliations

  • Co-leader, Chicago Employee Wellness Coalition - Coordinated bi-annual discussions with regional companies to share best wellness program practices.
  • Volunteer, HR Certification Institute (HRCI) exam preparation workshops, assisting peers in preparation for SPHR and PHR certifications.
  • Active participant in local Phoenix chapter of the National Association of Health Underwriters (NAHU), engaging in professional development opportunities.
  • Participant, 401(k) Plan Investment Committee, providing input on plan investment strategies and employee communication materials.
  • Member, Toastmasters International - Presented regularly at meetings to refine communication skills in presenting benefit plan information to employees.
  • Certified Benefits Professional, International Society of Certified Employee Benefit Specialists (ISCEBS) - Completed 2019, maintaining active involvement in continuing education.
  • Member, International Foundation of Employee Benefit Plans (IFEBP) - Regularly attends seminars and webinars to stay updated on industry best practices and regulatory changes.
  • Contributor, Employee Benefit Research Institute (EBRI) - Participated in studies on retirement trends and benefit plan effectiveness.
  • Volunteer, Open Enrollment Support Team at Cedar Works - Assisted with communicating complex benefit information to employees during open enrollment periods.
  • Peer Reviewer, Benefits and Compensation Digest - Reviewed case studies and articles on innovative benefits strategies.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • International Foundation of Employee Benefit Plans (IFEBP) Disability Benefits Management Certificate
  • Certified Employee Benefits Specialist (CEBS)
  • Employee Health and Wellness Certificate
  • Total Compensation and Benefits (TCB) Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • HR Generalist Certificate
  • Professional in Human Resources (PHR)
  • Cisco Certified Network Associate (CCNA)
  • SAP Certified Application Associate

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