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Skills

  • Document creation and editing (benefit guides)
  • Team management
  • Supervision
  • Problem-solving
  • Insurance billing
  • First Aid/CPR
  • Collaborative teamwork
  • Project organization
  • Compliance with benefits regulations
  • Planning and coordination

Work Experiences

  • Used Jira to compile data gathered from various sources.
  • Created occupational job descriptions and scales to standardize industry-based systems.
  • Worked with others to brainstorm new procedure possibilities.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Automated benefits processing.
  • Developed a reputation for punctuality and hard work.
  • Provided subject matter expertise on employment regulations, compensation policies, and personnel management procedures to optimize internal structures.
  • Analyzed employee trends.
  • Achieved a 74% increase in employee satisfaction with benefit options.
  • Achieved a 74% decrease in processing time.

Summaries

  • Achieved 31% improvement in survey feedback.
  • Asana and QuickBooks experts with exceptional interpersonal skills.
  • Conscientious about conducting thorough reviews so that current, effective systems can better serve metric needs.
  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.
  • Team leadership in initiative settings and team leadership in vendor management settings.
  • Benefits Assistant with a proven track record in reducing error rates by 57% through meticulous medical, dental, and vision claim processing for over 4 employees.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Benefits Assistant and team leader with 14 years of experience in system settings.
  • Motivating leader who has built and managed framework teams in the past.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Successfully managed employee retirement plans and increased participation rates by 58% within several months, ensuring adherence to compliance standards.
  • Contributed to an open enrollment initiative, which resulted in 74% year-over-year increase in enrollment accuracy among 16 employees.
  • Partnered with the HR team to lead open enrollment meetings, explaining plan changes and successfully answering 52% of employee queries with immediate resolutions.
  • Worked with Salesforce to streamline vendor invoicing and benefits reconciliation, resulting in a 20% increase in processing accuracy.
  • Collaborated with benefits brokers to review renewal proposals, resulting in improved plan services and a 39% cost reduction across all benefit offerings.
  • Managed benefits processing for 6 employees, achieving 20% compliance with regulatory standards and minimizing errors in plan selections.
  • Revamped the benefits communication strategy, leading to a 75% increase in voluntary benefits enrollments and enhanced employee engagement.
  • Led the organization and facilitation of company-wide fitness challenges, boosting wellness program participation by 18% employees.
  • Created custom benefit reports to track key metrics, such as plan participation and utilization rates, enabling data-driven decisions that enhanced overall benefits offerings.
  • Processed leave of absence requests and disability claims, achieving a 82% adherence to timelines and reducing case delays by 3 days.

Affiliations

  • Participant, Regional Health Benefit Professionals Network - Monthly collaboration on the latest health plan administration strategies and legal updates.
  • Co-leader, Chicago Employee Wellness Coalition - Coordinated bi-annual discussions with regional companies to share best wellness program practices.
  • Participant, National Wellness Institute (NWI) Worksite Wellness Program - Attended workshops on enhancing employee wellness initiatives.
  • Member, American Payroll Association (APA) - Participated in discussions on regulatory updates impacting payroll and benefits management.
  • Member, Healthcare Financial Management Association (HFMA) - Gained deeper understanding of managing healthcare costs in benefits packages for small and large employers.
  • Committee Member, Compensation & Benefits Committee of Seattle Chamber of Commerce – Advised local businesses on optimizing benefit packages for employee retention.
  • Contributor, Benefits Benchmarking Industry Report, providing insights from company data on trends in group health plans and employee engagement.
  • Certification, Certified Employee Benefit Specialist (CEBS) - Specialized in group health benefits and welfare plans, completed in 2021.
  • Active member, Global Benefits Management Phoenix Network - Focused on aligning international benefit plans with local compliance requirements.
  • Annual Attendee, Human Capital Institute Conference - Participates in sessions targeted towards strategic benefits planning and data-driven decision making.

Certifications

  • Certified Employee Benefits Specialist (CEBS)
  • Google Certified Professional Cloud Architect
  • Society for Human Resource Management (SHRM) California Employment Law Micro-Credential
  • Certified Administrator of Retirement Plans (CARP)
  • Advanced Certificate in Benefits Management
  • Flex Plan Administrator (FPA) Certification
  • Certified Benefits Professional (CBP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Professional in Human Resources (PHR)
  • Certified Professional in Benefits Administration (CPBA)

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