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Skills

  • Effective trainer
  • Business operations
  • OCLC and WorldCat
  • Customer service excellence
  • Collection analysis
  • Organization
  • Administrative writing
  • Guest services
  • Process improvement
  • Team management

Work Experiences

  • Used the interlibrary loan system to locate desired customer items and coordinated deliveries.
  • Managed
  • Ensured
  • Invented
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Launched, optimized, and automated provided administrative support.
  • Planned and delivered 4 bibliography-writing instruction sessions per three years.
  • Kept the library shelves and printed materials stocked and organized according to a set of rules.
  • Identified
  • Provided circulation support by issuing, reserving, and renewing program materials using HubSpot.

Summaries

  • Focused on customer service
  • Fluent in both English and Spanish.
  • Determined sales and marketing professional with 10 years of experience in framework industry.
  • Expert
  • Dependable
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Guest service expert with knowledge of reference materials and library learning aids.
  • Librarian with experience in library sciences, reference materials, and the management and development of literary collections.
  • Dedicated to learning, growing, and succeeding in Library.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created 10 sets of promotional materials for library services and programs using framework.
  • Introduced and maintained a digital booking system for shared workspaces, reducing scheduling conflicts by 57%.
  • Developed marketing collateral for library programs, resulting in a 78% increase in event attendance over the past year.
  • Developed and conducted a training program for new hires, increasing team efficiency by 50% within 18 months.
  • Collaborated with team of 3 in the development of metric.
  • Worked closely with IT to troubleshoot and solve software performance issues, minimizing service downtime and increasing patron satisfaction ratings by 41%.
  • Secured a $3 project grant to support the library’s SAP program.
  • Collaborated with teams to implement new security protocols for library resources, reducing instances of lost or stolen items by 78% annually.
  • Documented and resolved metric which led to system.

Affiliations

  • Association of College and Research Libraries (ACRL) Affiliation
  • National Association of Social Workers
  • Digital Public Library of America (DPLA) Partner Library
  • COVID-19 Emergency Library Response Task Force Member
  • Society of American Archivists (SAA)
  • Association for Supply Chain Management (APICS)
  • American Society for Information Science and Technology (ASIS&T)
  • Society of Women Engineers
  • Association of Research Libraries (ARL)
  • Knowledge Organization Working Group (KOWG)

Certifications

  • Salesforce
  • Library Media Specialist Endorsement – Ohio
  • Public Library Administration Certificate – Ironclad Systems
  • Certificate in Collection Development and Maintenance – Vantage
  • Certified Business Analysis Professional (CBAP)
  • Certified Book Preservationist – framework
  • Online Public Access Catalogue (OPAC) Training – SAP
  • Certified Customer Service Professional (CCSP)
  • Collection Weeding Certification – Infopeople
  • Cisco Certified Internetwork Expert (CCIE)

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