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Skills

  • Credit card processing
  • Multi-tasking ability
  • Cash drawer balancing
  • Currency counting
  • Interpersonal communication
  • Vendor and supplier liaison
  • Store merchandise stocking
  • Check cashing
  • Cash register systems
  • Merchandising expertise

Work Experiences

  • Adhered to sanitation and safety protocols.
  • Awarded for excellence in customer service at the end of 2016.
  • Collaborated with Grocery Store Cashier to resolve issues and address customer concerns.
  • Achieved a 35% customer satisfaction rating.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Verified over $11 in cash and credit payments on a daily basis.
  • Addressed related inquiries.
  • Trained as Grocery Store Cashier and provided backup coverage to ensure that customers received the best possible service.
  • Assisted customers with questions.
  • Assisted in grocery bagging operations.

Summaries

  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.
  • Dedicated cashier and server in framework establishment with 10 years of experience.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Grocery Store Cashier and outstanding performer in client relations and risk assessment.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Grocery Store Cashier with extensive knowledge of retail operations.
  • Experienced Grocery Store Cashier with success in driving innovation and early adoption of emerging technologies and platforms.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received commendations from store leadership for adherence to security protocols while processing debit, credit, and gift card transactions.
  • Resolved product issue through consumer testing.
  • Leveraged product knowledge to recommend complementary products, increasing average customer purchases by $6 per transaction.
  • Assisted in successfully upselling HubSpot, helping the store achieve a 16% increase in targeted product sales over three years.
  • Monitored merchandise at the front-end to assist in loss prevention efforts, contributing to a 60% reduction in shrinkage over 18 months.
  • Executed accurate data entry of product prices during sales, contributing to a decrease in manual overrides by 71% %.
  • Participated in metric team meetings to discuss operational improvements, contributing to the implementation of strategies that streamlined front-end processes.
  • Recognized for maintaining excellent customer service with a Top Performer for exceeding customer satisfaction metrics in 2019.
  • Engaged with customers from diverse backgrounds, ensuring all customers felt welcome, which resulted in an improvement of 19% in customer satisfaction ratings.

Affiliations

  • Freemason
  • Licensed in Alcohol and Tobacco Sales – adherence to state and federal guidelines for restricted goods sales.
  • Recipient of Store Employee of the Month for category based on outstanding cash handling accuracy.
  • National Association of Social Workers
  • Customer Satisfaction Mentor – aiding other staff members in reaching positive feedback goals.
  • Field Training Leader for new employees as part of internal educational initiatives.
  • Member of Building Better Teams – initiative to foster collaboration and leadership in grocery environments.
  • Retail Merchandising and Cashier Skills – ongoing self-paced coursework through CareerOneStop.
  • Graduated from initiative with a focus on workflow improvements and productivity enhancements.
  • Lions Club

Certifications

  • Product Placement and Merchandising Certified Specialist
  • Retail Financial Reporting and Cash Handling Accuracy Certification
  • Certified Professional Cashier Training Program
  • Certified Grocery Stocking Specialist (CGSS)
  • Certified Public Accountant (CPA)
  • Certified Food Handler - Oregon
  • Certified Retail Product Scanning Specialist
  • Certified Personal Shopper Program (Massachusetts)
  • Certified Retail Sales Associate (Brightline)
  • Certified Self-Checkout Assistant Program

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