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Skills

  • Writing reports
  • Social media knowledge
  • Program files maintenance
  • Front desk operations
  • Documentation and control
  • Human resource laws
  • Office administration
  • Filing and data archiving
  • Vendor and supplier liaison
  • Workflow planning

Work Experiences

  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 16% reduction in the company's travel expenses.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Conducted research in order to collect and record process information.
  • Created procedure presentations that were both informative and appealing.

Summaries

  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 2 years of service.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 7-person team.
  • Jira expert with exceptional budget management and typing abilities.
  • Front Desk Administative Assistant who is motivated and has a good understanding of framework processes, customer relations, and multi-line phone systems.
  • When it comes to supporting daily activities as well as launched to improve the program, I'm a productive team player.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Offering 2 years of experience in customer relations management.
  • Bringing 8 years of outstanding performance in related roles to the table.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Proven track record of updating offices and increasing overall productivity.

Accomplishments

  • Supported product by processing and distributing incoming mail for 18 departments, ensuring timely delivery and handling urgent packages.
  • Provided administrative support during 6 large corporate events, ensuring seamless coordination between vendors, staff, and clients.
  • Facilitated cross-departmental meetings for 13 teams, ensuring clarity in agendas, minutes, and action items.
  • Managed front desk operations for 15 daily visitors, ensuring smooth check-ins and efficient communication with internal teams.
  • Reduced office supply expenses by 72% by negotiating vendor contracts and implementing resource usage tracking systems.
  • Resolved product issue through consumer testing.
  • Filed and maintained 12 physical and electronic records, ensuring they were easily accessible for future reference.
  • Maintained high levels of customer satisfaction by resolving 4 of visitor issues and following up to ensure all concerns were addressed.
  • Streamlined appointment scheduling processes, improving operational efficiency and reducing appointment overlap by 75%.
  • Maintained and updated front desk operational manuals, ensuring all administrative staff had the latest protocols to follow.

Affiliations

  • Local Chamber of Commerce – Member, contributing to front office support during community events
  • Affiliate of the National Society of Leadership and Success (NSLS)
  • Completed PMP in Travel Coordination from Brightline
  • Administrative Professionals Advisory Council
  • Administrative Excellence Training by framework
  • Project Management Institute
  • International Association of Administrative Professionals
  • Participated in the Digital Office Professionals Meetup in Portland
  • Contributing Author for the newsletter of framework
  • Society of Human Resource Management

Certifications

  • Certified Cash Handler - Beacon Labs
  • Salesforce
  • Microsoft Office Specialist (MOS) Certification: Excel Expert
  • Apple Certified Associate (ACA)
  • Conflict Resolution and Negotiation Certification
  • Six Sigma Yellow Belt certification
  • Certified Administrative Professional (CAP)
  • CPR and First Aid Certification - American Red Cross
  • Google Workspace Administrator Certification
  • Project Management Institute (PMI) Certified Associate in Project Management (CAPM)

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