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Skills

  • Continuous process improvement
  • Organization
  • Program equipment
  • Compliance with OSHA Standards
  • Food production management
  • Inventory management
  • Budgets
  • Operational Oversight
  • Staff management
  • Relationship development

Work Experiences

  • Boosted team cohesion.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Conducted regular role-playing exercises.
  • Aided in developing a new customer retention program.
  • Collaborated with senior management.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Consistently balanced totals with zero discrepancies.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Assisted upper management in improving compliance.
  • Consistently kept team members updated on promotions and product specifics, raising upsell rates by 65%.

Summaries

  • With Microsoft Excel training, I am knowledgeable about standard management.
  • Achieved lasting success.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Great multitasker with initiative management training and extensive food service experience.
  • Certified in Scrum Master.
  • Collaborated with cross-functional teams to ensure successful launch of procedure, which resulted in a 80% sales growth in the first month.
  • Adaptable leader committed to improving operational workflows.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Achieved 76% sales growth in the first month.

Accomplishments

  • Demonstrated ability to lead a team with diverse skill levels, achieving a 57% reduction in training time through effective knowledge transfer.
  • Developed a performance incentive program that motivated staff to exceed key productivity measures, driving a 40% gain over 18 months.
  • Trained 13 new employees to comply with company policies and OSHA standards, increasing retention by 16% over a the past year.
  • Documented and resolved initiative which led to metric.
  • Controlled and supervised daily SAP preparation in compliance with metric, leading to 39% approval scores in quality audits.
  • Successfully managed delivery schedules, reducing customer complaints about delays by 60% over 6 months.
  • Audited operational procedures, helping streamline processes and achieve a 66% reduction in non-productive work hours.
  • Reduced overall customer wait times by 69% during high traffic times through strategic adjustment of staffing levels and task allocation.
  • Designed and implemented a shift schedule that balanced workload effectively and resulted in a 85% reduction in overtime across the team.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Certified Restaurant Management Professionals (CRM)
  • International Facility Management Association (IFMA)
  • Leadership in Management Certification from Summit Group
  • Freemason
  • Retail Leadership Council
  • American Marketing Association
  • Jaycees
  • International Association of Administrative Professionals
  • Global Hospitality Education Network

Certifications

  • Certified Team Leader (CTL) – program
  • Certified Customer Service Professional (CCSP) - Ironclad Systems
  • Certified Frontline Supervisor (CFS) – Meridian
  • Certified Restaurant Manager (CRM) - system
  • Certified Foodservice Professional (CFSP) - North American Association of Food Equipment Manufacturers (NAFEM)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)

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