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Skills

  • Advanced communication skills
  • Program equipment
  • Consumer banking specialist
  • Adherence to privacy and confidentiality standards
  • Problem resolution
  • Team management
  • Customer experience improvement
  • NCR Cash recycler
  • Cross-selling financial products
  • Supervision

Work Experiences

  • Coordinated daily cash reconciliation in a high-volume location.
  • Achieved this within 6 months.
  • Outperformed my quarterly sales targets by 9%.
  • Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
  • Acted as point of contact for customer disputes.
  • Adhered to cash handling policies.
  • Achieved zero shortages or overages.
  • Took phone calls about banking products such as checking, savings, loans, and lines of credit.
  • Achieved 65% of monthly sales goal.
  • Achieved monthly conversion rates of 68%.

Summaries

  • A highly efficient Teller Associate, known for meeting and exceeding sales goals through strategic cross-selling of Power BI products, resulting in a 54% increase in revenue over the past year.
  • Achieved 62% of monthly sales targets.
  • Dedicated to maintaining the highest levels of security and customer satisfaction while achieving aggressive sales goals.
  • Trustworthy Teller with experience working in a customer-oriented environment.
  • Professional banker with exceptional attention to detail and a high level of integrity.
  • Achieved 50% of branch sales targets in 2023.
  • Clear understanding of risk assessment and budget management as well as cross-functional collaboration training.
  • All aspects of the opening and closing procedures are covered.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.
  • Cash handling, drawer balancing, loan processing, and inventory management are all skills I have.

Accomplishments

  • Proactively identified and reported suspicious activities, assisting in the prevention of fraudulent transactions worth 15.
  • Received commendation for identifying and preventing a fraudulent wire transfer of 9, protecting client assets.
  • Contributed to a branch wide initiative that increased teller efficiency by training 10 associates in Jira.
  • Processed international and wire transfers for customers, reducing transaction errors to less than 21%.
  • Secured vault access and ensured compliance with security protocols in adherence to banking regulations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved escalated customer inquiries regarding bank policies, resulting in a 74% improvement in customer satisfaction.
  • Mentored new hires on money handling techniques, significantly decreasing cash discrepancies by 19%.
  • Streamlined daily banking operations, achieving a reduction in transaction processing time by 82%.
  • Identified and addressed discrepancies in both cash and electronic transactions, reducing errors by 35%.

Affiliations

  • Junior American Bankers Association (JABA)
  • Toastmasters
  • National Notary Association (NNA) - Member
  • Small Business Banking Network (SBBN) Member
  • Local Chamber of Commerce Affiliation
  • Association for Financial Professionals (AFP)
  • Society of Human Resource Management
  • Young Bankers Division of framework
  • International Association of Administrative Professionals
  • National Association for Business Economics (NABE)

Certifications

  • CompTIA Security+
  • Certified Credit Union Financial Counselor (CCUFC) - CUNA
  • FBI's Bank Fraud Training Certification 2017 - Federal Bureau of Investigation
  • Certified Customer Service Professional (CCSP) - Customer Service Institute of America
  • Certified Financial Crimes Investigator (CFCI) – International Association of Financial Crimes Investigators
  • Cash Handling Professional Certification - National Retail Federation (NRF)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)

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