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Skills

  • Organizational skills
  • Operational improvement
  • Data privacy compliance (program)
  • Team building
  • Organization
  • Supervision
  • Volunteer management
  • Outreach program development
  • Team management
  • Crisis De-escalation Techniques

Work Experiences

  • Achieved a 44% improvement in community support.
  • Collaborated with external service providers to coordinate holistic care plans, improving long-term outcomes by 42%.
  • Collaborated with educational institutions to create outreach programs informing students about mental health resources, leading to a 66% rise in student participation.
  • Adopted project management tools.
  • Attended regular case management meetings.
  • Assisted with the transition to teletherapy, supporting both clients and staff, which led to a 58% increase in overall participation during the 2019 pandemic.
  • Adopted project management tools to better track counseling progress, decreasing administrative task time by 77%.
  • Achieved over 16% reduction in missed sessions.
  • Assisted in the development of group therapy sessions.
  • Administered client satisfaction surveys.

Summaries

  • A results-driven professional with strong scheduling and time management skills, directly coordinating services for over 9 clients and contributing to a 17% increase in patient outcomes.
  • Client-focused Counselor's Assistant.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Attracted 12 attendees.
  • Within Miscellaneous, senior Counselor's Assistant and outstanding performer in cross-functional collaboration and performance reporting.
  • Achieved an on-time referral rate of 22%.
  • Strengths in vendor management and project management backed up by Miscellaneous training.
  • Demonstrated ability to form and maintain long-term relationships.
  • Achieved 81% timeliness.

Accomplishments

  • Supervised a peer mentorship program for at-risk youth, fostering a 16% increase in mentor engagement and satisfaction.
  • Provided empathetic support while assisting in crisis intervention, reducing potential escalations by 58%.
  • Compiled and analyzed demographic data to identify underserved populations, successfully increasing program participation by 43%.
  • Resolved product issue through consumer testing.
  • Coordinated transportation logistics for clients, achieving a 15% improvement in appointment attendance and on-time performance.
  • Trained in category techniques, aiding in group therapy to support vulnerable clients with improved emotional stability outcomes.
  • Collected detailed client feedback, leading to the development of new therapeutic programs and a 28% increase in participant satisfaction.
  • Engaged in post-session debriefs with clients and provided summaries to counselors, significantly enhancing follow-up action plans.
  • Performed detailed reviews of client case files, ensuring full compliance with legal and ethical standards in all documentation.
  • Efficiently managed client appointment scheduling through Jira, increasing scheduling accuracy by 46%.

Affiliations

  • American School Counselor Association (ASCA)
  • National Association for Addiction Professionals (NAADAC)
  • American Mental Health Counselors Association (AMHCA)
  • Society of Women Engineers
  • Rotary International
  • Educational Psychology Division of the APA (Division 15)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Clinical Social Work Association (CSWA)
  • Coalition for Counselor Wellbeing (CCW)

Certifications

  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Nonviolent Crisis Intervention Certification (CPI) - Crisis Prevention Institute
  • Certified Compassion Fatigue Professional (CCFP) - International Trauma Training Institute
  • QPR Gatekeeper Training for Suicide Prevention - framework
  • Certified Therapeutic Recreation Specialist (CTRS) – National Council for Therapeutic Recreation Certification
  • Conflict Resolution in Group Therapy Certification - system
  • Certified Crisis Worker (CCW) - category
  • Dialectical Behavior Therapy (DBT) Certification - Harbor & Co.

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