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Skills

Case conference participation
First Aid/CPR
Confidential file management
Operational improvement
Process improvement
Outreach program development
Case management
Active listening
Client intake and assessment
Client communication

Work Experiences

Cited as a key factor by 43% of clients in their progress.
Collaborated with educational institutions.
Achieved 64% positive response.
Pushed for operational changes that resulted in cost savings and higher profit margins.
Maintained detailed records of program operations and participant activities.
Assisted in the development and success of group therapy sessions focused on procedure issues, contributing to a 64% improvement in client feedback scores.
Solved initiative issues, improved operations, and provided excellent customer service.
Collaborated with community centers to implement educational workshops about mental health, leading to a 54% improvement in community support and participation.
Boosted service quality by 35%.
Had an excellent attendance record and was always on time for work.

Summaries

Achieved an on-time referral rate of 45% for critical care cases.
Demonstrated ability to form and maintain long-term relationships.
Committed to enhancing counseling service efficiency.
Accomplished at managing intake assessments, effectively streamlining the intake process to reduce session preparation times by 23% and improve overall service efficiency.
Achieved a 24% improvement in client feedback scores.
Within Miscellaneous, senior Counselor's Assistant and outstanding performer in cross-functional collaboration and performance reporting.
Achieved 81% timeliness.
Committed team player providing comprehensive support to counselors during case management meetings, contributing to more informed and successful treatment planning.
Aimed at mental health awareness.
Addressed feedback-driven service improvements.

Accomplishments

Monitored client progress and compiled records that ensured accurate reporting and compliance with organizational standards.
Developed intake evaluation forms in 2022, which streamlined the client onboarding process and reduced waiting time by 44%.
Compiled and analyzed demographic data to identify underserved populations, successfully increasing program participation by 43%.
Assisted in organizing mental health awareness workshops for underserved populations, leading to a 25% increase in community participation.
Collected detailed client feedback, leading to the development of new therapeutic programs and a 28% increase in participant satisfaction.
Collaborated closely with counselors to adjust client rehabilitation programs, improving client progress by 55%
Recorded and tracked client contacts and progress, ensuring complete administrative accuracy and facilitating better long-term results for 11 clients.
Supervised a peer mentorship program for at-risk youth, fostering a 16% increase in mentor engagement and satisfaction.
Executed comprehensive intake procedures for new clients, ensuring appropriate program placement and reducing intake errors by 24%.
Shadowed lead counselors during group and individual sessions while documenting important client progress data for future reference.

Affiliations

Society for the Exploration of Psychotherapy Integration (SEPI)
International Council of Nurses
National Association for Addiction Professionals (NAADAC)
American Medical Informatics Association
Motivational Interviewing Network of Trainers (MINT)
American Association for Marriage and Family Therapy (AAMFT)
American Marketing Association
National Alliance on Mental Illness (NAMI)
Mental Health America (MHA)
Association for Specialists in Group Work (ASGW)

Certifications

Certified Therapeutic Recreation Specialist (CTRS) – National Council for Therapeutic Recreation Certification
Certified Child and Adolescent Trauma Professional (CATP) program
Applied Suicide Intervention Skills Training (ASIST) - LivingWorks
CompTIA A+ Technician
Certified Public Accountant
Certified Bereavement Support Facilitator (CGC) - The National Association for Grief Counseling
Google Certified Professional Cloud Architect
Certified Clinical Trauma Professional (CCTP) - International Association of Trauma Professionals
Trauma-Informed Care Certification Brightline
Nonviolent Crisis Intervention Certification (CPI) - Crisis Prevention Institute

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