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Skills

  • Bad debt recovery
  • Team leadership and supervision
  • Relationship development
  • Customer retention strategies
  • Team building
  • Supervision
  • Stakeholder management
  • MS Office
  • Regulatory compliance
  • Payment Negotiation

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Collaborated with leadership.
  • Achieved higher accuracy of credit decisions.
  • Achieved results within 6 months.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Authored quarterly credit risk reports.
  • Adjusted credit policies.
  • Avoided a potential $11 revenue downturn.

Summaries

  • Achieved President's Club in 2022.
  • Comprehensive experience in collaborating with the sales team to structure credit solutions that increased customer retention by 29% over 6 months.
  • Achieved results in under 3 months.
  • Collaborated with sales teams.
  • Achieved Top Performer in 2019 for exceeding financial and risk management targets, driving operational improvements and risk mitigation strategies in high-volume environments.
  • Achieved 21% improvement in customer retention.
  • Achieved 68% reduction in delinquency rates.
  • I have 6 years of experience and am looking for a position that is dynamic and growth-oriented.
  • Achieved 37% growth in credit approvals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Collaborated with IT to develop a custom CRM integration for credit evaluations, reducing manual errors by 20% and improving internal reporting accuracy.
  • Achieved a 81% decrease in credit default risk through aggressive monitoring and individualized solutions tailored to high-risk clients.
  • Presented detailed credit risk analyses to leadership, resulting in actionable strategies that decreased potential loss by 25% over 18 months.
  • Instituted new escalation protocol for overdue payments, decreasing average collection time by 3 days and improving cash flow.
  • Reduced portfolio exposure risk by $6 through real-time monitoring and proactive credit limit adjustments for high-risk accounts.
  • Reviewed and adjusted client credit limits based on a thorough analysis of financial statements, reducing exposure on high-risk accounts by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 18 in the development of system.
  • Collaborated with Sales and Finance teams to renegotiate terms with high-risk clients, recovering 64% of delinquent payments within 11 months.
  • Standardized the documentation process for customer credit evaluations, reducing approval times by 20% and aligning customer onboarding with business needs.

Affiliations

  • Project Management Institute
  • Society of Human Resource Management
  • International Council of Nurses
  • Finance, Credit and International Business (FCIB) Membership
  • Institute of Credit Management (ICM) Membership
  • National Association for Finance Professionals (NAFP)
  • Financial Executives International (FEI) Member
  • Jaycees
  • Certified Treasury Professional (CTP) Accreditation
  • International Association of Administrative Professionals

Certifications

  • Chartered Financial Analyst (CFA®) – CFA Institute
  • Certified Business Analysis Professional (CBAP)
  • Certified Treasury Professional (CTP) - Association for Financial Professionals (AFP)
  • Customer Risk Certification - [procedure]
  • Certified Credit and Risk Manager (CCRM) - [initiative]
  • Certified International Credit Professional - [standard]
  • Advanced Credit Scoring Certificate - [category]
  • Certified Credit Executive (CCE) – procedure
  • Certificate in Business Economics & Credit Markets - [system]
  • Certified Public Accountant

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