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Skills

  • First Aid/CPR
  • Relationship development
  • End-user training in system usage
  • Information retrieval cost-reduction strategies
  • Data governance policy enforcement
  • Business operations
  • Dashboard creation and management
  • MS Office
  • Team management
  • Internal Stakeholder Communication

Work Experiences

  • Oversaw a 6-month project to revamp the filing system, resulting in a 3% increase in department productivity.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Administrated a company-wide document management solution and trained 4 users across Austin.
  • Collaborated with cross-functional teams.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with operations to establish a centralized information repository.
  • Ensured that medical records and health information were accurate, complete, and secure.
  • Authored a series of best practice guides on advanced searching techniques which improved team knowledge-sharing practices.
  • Used email and the phone to communicate effectively with staff, patients, and insurance companies.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved a 48% increase in user satisfaction.
  • Achieved a 71% boost in system efficiency.
  • Dedicated to learning, growing, and succeeding in Government.
  • Attention to detail in deploying machine learning techniques resulted in a 65% improvement in categorizing unstructured data for efficient retrieval.
  • With strong time management skills and a reliable, hardworking nature, highly accurate and efficient.
  • Achieved a more streamlined workflow.
  • Achieved up to 73% improvement in search accuracy.
  • Within Government, senior Information Retrieval Officer and outstanding performer in strategic planning and budget management.
  • Aligned with Scrum Master standards.
  • Bilingual achiever with experience scanning and indexing medical records to the correct chart.

Accomplishments

  • Collaborated with team of 14 in the development of procedure.
  • Hosted training sessions for 14+ employees to improve usage of advanced search tools, resulting in a 34% increase in user satisfaction and knowledge retention.
  • Restructured the indexing methodology for data storage, reducing data retrieval errors by 59% and ensuring faster access during critical projects.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with cross-functional teams to integrate natural language processing (NLP) tools into the existing information retrieval system, increasing search relevance by 84%.
  • Documented and resolved framework which led to method.
  • Conducted 10 end-user focus groups and spearheaded the future design of retrieval process improvements, enhancing the efficiency of data searches.
  • Conducted performance tuning of internal information retrieval systems resulting in a 48% drop in average query processing time.
  • Leveraged machine learning technology to automate routine information retrieval tasks, resulting in a 40% reduction in manual workload.
  • Supervised a 5-member data retrieval team managing over 17 confidential records across multiple information systems, ensuring data accuracy and security.

Affiliations

  • Digital Transformation and Information Governance Committee at Ironclad Systems
  • Toastmasters
  • AIIM (Association for Intelligent Information Management)
  • Our Data Futures Community Volunteer - Information Governance Focus
  • Certified Data Management Professional (CDMP) from DAMA International
  • Association for Computing Machinery
  • Editorial Member for the Journal of Digital Information Management and Retrieval
  • National Association of Social Workers
  • International Association for Data Quality, Governance & Analytics
  • Association for Information Science and Technology (ASIS&T)

Certifications

  • Certified Knowledge and Document Management Specialist (CKDMS) - Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Big Data Professional - Ironclad Systems
  • Certified Digital Transformation Expert Lakeside Partners - 2020
  • ITIL Foundation Certification - initiative
  • Apple Certified Associate (ACA)
  • Agile Business Analyst Certification - Meridian
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)

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