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Skills

  • Cross-training Implementation
  • Team management
  • Marketing and sales integration
  • Marketing strategy alignment
  • Strategic selling
  • Process and procedure development
  • Training program development
  • MS Office
  • Effective team management
  • Regulatory compliance

Work Experiences

  • Acquired and maintained complete knowledge of product technical and functional aspects to better serve customers' needs.
  • Achieved 77% of the quarterly sales goal.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Accomplished by 2017.
  • Achieved Innovation Award for outstanding leadership.
  • Devised a number of sales strategies to deal with various project and customer types.
  • Was in charge of the CRM system, which was used to coordinate information from all lead sources.
  • Successfully introduced new product lines that resulted in a 2% increase in annual profits.
  • Coordinated solutions for new and existing customers to address unmet needs and issues.
  • Conducted research to find appropriate answers to customer questions.

Summaries

  • Achieved a 52% reduction in stock-out incidents.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Achieved a 19% increase in foot traffic.
  • Clear understanding of performance reporting and risk assessment as well as vendor management training.
  • Accomplished Store Sales Leader with a focus on loss prevention and security protocols, successfully reducing shoplifting incidents by 27% over 6 months, while maximizing store performance.
  • Costs were consistently reduced while profits were increased.
  • Focused on developing successful sales plans and systems that will allow for consistent growth and brand-building customer engagement.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Willing to put performance reporting knowledge to work for a well-established company in the Retail sector.
  • Achieved a 75% reduction in losses over several months.

Accomplishments

  • Developed a comprehensive sales training program that reduced onboarding time for new hires by 17 weeks.
  • Successfully managed and tracked sales performance, identifying underperforming areas and increasing overall sales by 34% in 2019.
  • Piloted a multi-channel customer retention initiative, improving repeat customer visits by 16% in 6 months.
  • Implemented a robust sales forecasting model, which accurately predicted market trends, improving stock turnover by 69%.
  • Collaborated with team of 14 in the development of metric.
  • Developed and tracked KPIs for sales teams, achieving 59% accuracy in goal forecasting and tracking for several months.
  • Resolved product issue through consumer testing.
  • Partnered with external vendors to expand product lines, leading to a 55% increase in store variety and customer attraction.
  • Developed strong relationships with high-value customers, contributing to a 72% increase in big-ticket sales.
  • Documented and resolved standard which led to framework.

Affiliations

  • Retail Merchandising Association (RMA)
  • National Association of Social Workers
  • Board of Certified Safety Professionals (BCSP)
  • American Association of Professional Salespeople (AAPS)
  • Association of Information Technology Professionals
  • Toastmasters
  • National Association for Retail Marketing Services (NARMS)
  • American Marketing Association (AMA)
  • Retail Technology Association (RTech)
  • International Franchise Association (IFA)

Certifications

  • Google Ads Certification for Retail
  • Certified Sales Trainer (CST)
  • Lean Six Sigma Green Belt
  • Certified Strategic Planner (CSP) in Sales
  • ServSafe
  • Certified Supply Chain Professional (CSCP)
  • Leading High-Performance Teams Certification by Brightline
  • Retail Loss Prevention Certification by method
  • Certified Sales Operations Specialist (CSOS)
  • Certified Health and Safety Specialist (CHSS)

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