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Skills

  • Certified First Aid/CPR ITIL
  • Leave tracking and management
  • Training program development
  • Operational improvement
  • Motivational enhancement therapy
  • Depression and anxiety specialist
  • Program equipment
  • Budgets
  • Relationship development
  • Supervision

Work Experiences

  • Achieved recognition as Excellence Award for exceptional leadership and team management within 2020, leading to organization-wide replication of strategies.
  • Achieved a 33% savings.
  • Achieved results over 2 months.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Demonstrated exceptional leadership.
  • Coached staff to ensure compliance with safety protocols.
  • Delivered one-on-one coaching to underperforming staff.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted debriefs to improve tactics.
  • Coordinated with external vendors and suppliers to troubleshoot operational issues, reducing service interruptions by 85%.

Summaries

  • Achieved 62% reductions in rule violations.
  • Accomplished Adult Supervisor.
  • Achieved a 85% success rate in conflict resolution.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 47% reduction in risks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Social worker with a broad understanding of social justice issues and systems that affect marginalized communities.
  • Passionate about creating and facilitating programs that help underserved communities.
  • Clear understanding of cross-functional collaboration and data analysis as well as risk assessment training.

Accomplishments

  • Implemented employee retention programs that reduced turnover by 80% while also boosting overall staff engagement and satisfaction.
  • Developed new leave tracking system, reducing scheduling conflicts by 79% and improving team morale.
  • Successfully coached a team of 8 in meeting project deadlines, leading to a 65% improvement in turnaround time without sacrificing quality.
  • Organized and facilitated method to enhance staff communication and cohesion, leading to better collaboration and reduced conflict.
  • Resolved personnel issues using conflict de-escalation techniques, leading to quicker resolutions and fostering a more positive work environment.
  • Standardized training protocols, resulting in the completion of task certifications 53% faster than previous benchmarks.
  • Documented and resolved category which led to program.
  • Coordinated cross-team meetings during system that resulted in a 74% faster issue resolution and improved output.
  • Trained and mentored a team of 11 employees, leading to a 26% decrease in onboarding time and a 47% improvement in job performance.
  • Designed and implemented responsibility matrices for staff roles, creating clarity in job functions that improved task execution by 71%.

Affiliations

  • International Association of Administrative Professionals
  • Dispute Resolution Section of the American Bar Association (DRS-ABA)
  • Project Management Institute
  • Workplace Bullying Institute (WBI)
  • International Council of Nurses
  • Collaborative for Academic, Social, and Emotional Learning (CASEL)
  • Society for Human Resource Management (SHRM)
  • American Federation of Teachers (AFT)
  • Restorative Justice Network of North America (RJNA)
  • Positive Behavior Interventions and Support (PBIS) Certification

Certifications

  • Certified Behavioral Health Technician (CBHT) - system
  • Certified Trainer for Supervisory Skills Development - initiative
  • Certified Supervisor Safety Professional (CSSP) - system
  • Certified Protection Officer (CPO) - International Foundation for Protection Officers
  • Cisco Certified Internetwork Expert (CCIE)
  • Leadership and Supervision in Human Services Certificate - system
  • Conflict Resolution & Mediation Certification – Northwind
  • Principles of Behavioral Management Certification - Harbor & Co.
  • Workplace Violence Prevention Specialist Certification - metric
  • Google Certified Professional Cloud Architect

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