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Skills

  • Configuration item tracking
  • Regulatory compliance
  • Automated build and release processes
  • Configuration standard enforcement
  • Budgets
  • Operational improvement
  • System development and administration
  • Programming
  • Business operations
  • Version Control Management

Work Experiences

  • Achieved a 57% increase in system stability.
  • Achieved 34% adherence across multiple teams.
  • Initiative and analytical data structures were designed and developed by me.
  • Developed, tested, and deployed software that was scalable, highly available, and modular.
  • Contributed to the system codebase, which is used to automate software deployment across multiple virtual machines.
  • Performed software testing to find bugs and troubleshoot initiative issues prior to the launch of the application.
  • Strengthened development methodologies by introducing the system code quality document.
  • Created databases and table structures for web applications using the system architecture methodology.
  • Improved the overall user experience by increasing efficiencies in initiative software using team leadership.
  • Checked the functionality of company products such as Salesforce and Adobe Creative Suite.

Summaries

  • Applied to organizations' program.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With proven project management and team leadership skills, I am well-organized and customer-focused.
  • Analyzed HubSpot configurations.
  • Adept at creating detailed CM documentation for Scrum Master processes, leading to expedited approval timelines and smoother regulatory reviews.
  • Achieved Lean through diligent enforcement of CM policies and creation of critical documentation, reducing approval bottlenecks by 58%.
  • Accomplished in optimizing CM database structures, reducing query times by 83%, and ensuring the accurate management of 4 configuration items.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Configuration Management Specialist and outstanding performer in team leadership and stakeholder engagement.
  • Experienced Software Development leader with a track record of developing and updating procedure systems.

Accomplishments

  • Streamlined the change request process in the CM system, reducing approval times by 49% and improving team response times.
  • Assisted in the selection and integration of category, leading to 62% productivity increase within the configuration management team.
  • Optimized configuration database queries, reducing runtime by 75% and improving data retrieval speeds for key stakeholders.
  • Partnered with Development, IT, and QA teams to align CM efforts, significantly reducing deployment failures within several months.
  • Designed and implemented security protocols in configuration management, successfully decreasing vulnerabilities tied to configuration errors by 53%.
  • Designed and implemented a rollback strategy for complex deployments, reducing critical downtime risks by 65%.
  • Implemented a comprehensive CM system health dashboard, allowing real-time monitoring of system configurations and performance metrics.
  • Supported the successful deployment of SAP by creating and managing a CM plan that reduced configuration rollback occurrences by 34%.
  • Developed and executed training programs on CM practices, improving team readiness for ITIL by 51%.
  • Led a multi-functional team to achieve Six Sigma in CM processes, improving team adherence to standard within one year.

Affiliations

  • DCMs - Digital Configuration Managers Forum
  • Change and Configuration Management Board Member at Summit Group
  • Enterprise Configuration Management Group
  • CM Summit Member 2021
  • American Society of Safety Professionals
  • International IT Service Management Forum (itSMF) – Configuration Management Practitioners Chapter
  • IEEE Configuration Management Group
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • International Organization for Standardization (ISO)

Certifications

  • Certified in Project and Configuration Management Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Enterprise Risk Analyst (CERA)
  • Advanced CM/ALM Practitioner Certification
  • ITIL 4 Managing Professional
  • Certified Cloud Security Professional (CCSP)
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified in Risk and Information Systems Control (CRISC)

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