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Skills

  • Public relations
  • Process improvement
  • Budget tracking
  • Administrative support
  • Human resources best practices
  • Labor relations
  • Excel spreadsheets
  • Recruiting
  • Organizing packages
  • Spreadsheets

Work Experiences

  • Recommendation
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Worked professionally to meet the needs of all clients, vendors, and public visitors.
  • Processed 18+ 6 months invoices for a 2+ employee organization while keeping accurate records.
  • Won
  • Promoted a welcoming environment while managing the receptionist area and fielding information requests.
  • Prepared meeting agendas, provided advance materials, and followed up on meetings and team meetings.
  • Completed annual evaluations, set achievable goals, and calculated pay raises.
  • Organized meeting details and assigned conference rooms based on the type of meeting and the number of attendees.
  • Solved

Summaries

  • Assistant Supervisor with 2 years of successful process improvement and risk assessment experience.
  • Detail-oriented clerical team member looking for work experience in the standard industry.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Knowledgeable Administrative Assistant committed to streamlining file movement procedures, reducing unnecessary storage, and ensuring the safety and security of all information.
  • Customer service and engagement skills are exceptional in this motivated Administrative Assistant.
  • Hardworking Assistant Supervisor with Miscellaneous experience of 14 years.
  • Innovative
  • Individual who is tech-savvy and knows a lot about Adobe Creative Suite and Power BI.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Assistant Supervisor.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Oversaw staff training initiatives that resulted in 53% compliance with all regulatory standards and industry certifications.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Completed payroll for staff of 15 direct reports.
  • Standard Trained medical billing staff of 2 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Authored and presented detailed reports on team objectives, enabling upper management to make data-driven decisions, thus improving KPIs by 84%.
  • Monitored team performance metrics and delivered strategic guidance, leading to a 55% improvement in service efficiency.
  • Collaborated with team of 8 in the development of process.
  • Developed and maintained clear communication channels between management and employees, improving overall staff engagement by 33%.

Affiliations

  • National Association of Professional Women (NAPW)
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • American Society for Quality (ASQ)
  • American Management Association (AMA)
  • International Association of Administrative Professionals (IAAP)
  • Customer Service Institute of America (CSIA)
  • Association of Information Technology Professionals
  • Rotary International
  • Lions Club
  • American Marketing Association

Certifications

  • Certified Supervisor (CS) - Beacon Labs
  • Salesforce
  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)
  • Certified Professional in Management (CPM) – American Management Association (AMA)
  • Workplace Conflict Resolution Certificate - Mediation Training Institute (MTI)
  • Certified Mentor (CM) - Beacon Labs
  • Customer Service Excellence Certification - system
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified First-Line Supervisor - Meridian
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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