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Skills

  • Employee Onboarding
  • Problem resolution
  • Budgets
  • Regulatory compliance
  • Compliance with TSA regulations
  • First Aid/CPR
  • Employee scheduling
  • Team building
  • Organization
  • Supervision

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated closely with flight operations to align aircraft turnarounds with on-time performance targets, achieving a 58% improvement over two years.
  • Collaborated with IT to troubleshoot technical issues.
  • Used Microsoft Excel to enter all of the necessary information into the hotel's database system.
  • Achieved a 80% improvement in communication clarity.
  • Collaborated with flight operations.
  • Transported QuickBooks to two years customer locations.
  • Collaborated with IT to troubleshoot technical issues at the gate, minimizing disruption to the boarding process and reducing delays by 4 minutes per flight.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Gate Supervisor with 9 years of successful project management and process improvement experience.
  • Collaborative Gate Supervisor recognized for working closely with ground and flight crews to ensure on-time efficiency and seamless gate operations.
  • Collaborative team efforts.
  • Offering 18 years of Miscellaneous experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved a 59% improvement in operational punctuality.
  • Adept at optimizing gate and flight scheduling operations.
  • Contributed to airport-wide safety initiatives.
  • Adept at monitoring security protocols.

Accomplishments

  • Designed a rotational shift schedule that maximized gate staff productivity during high-traffic periods, leading to fewer delays and improved team performance.
  • Contributed to compliance with airline and FAA policies through regular audits and reviews, maintaining 64% adherence.
  • Enhanced team performance reporting by implementing new tracking software, offering management real-time insights that supported quicker decision making.
  • Boosted team engagement by implementing morale-boosting initiatives during peak season, contributing to 80% rise in internal employee satisfaction.
  • Devised a risk mitigation strategy that effectively averted security incidents, maintaining zero incidents across two years.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created an emergency response protocol that minimized flight delays by 17 minutes following unforeseen technical disruptions.
  • Managed communication between airline staff and air traffic control, resolving flight scheduling conflicts and decreasing runway occupation delays by 5%.
  • Increased operational robustness by collaborating with baggage claim and security personnel, ensuring passengers’ needs were met without impacting departure schedules.

Affiliations

  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Customer Service Leadership Group (CSLG)
  • Jaycees
  • Project Management Institute
  • Federal Aviation Administration (FAA) Safety Management System Group
  • Certified Aviation Manager (CAM) by NBAA
  • Association of Information Technology Professionals
  • American Conflict Resolution Association (ACRA)
  • Lions Club

Certifications

  • Certified Basic and Advanced Security Procedures (FAA)
  • Airport Ramp Safety Certification
  • Cisco Certified Network Associate (CCNA)
  • International Air Transport Association (IATA) Customer Service Excellence
  • Certified Conflict and Incident De-escalation Specialist
  • Airport Ground Services Training Certification
  • ADA Compliance and Accessibility Training
  • Certified Aviation Manager (CAM)
  • Salesforce
  • Certified Leadership and Management in Aviation

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