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Skills

  • Training and onboarding of new staff
  • Team leadership and delegation
  • First-contact resolution rate improvement
  • Event Promotion Efforts Support
  • Time-Efficient Documentation Organization
  • Email and Calendar Management in ServiceNow
  • Internal Policy Compliance
  • Office supply management
  • Basic Financial Record Keeping
  • Event Campaign Planning and Support

Work Experiences

  • Complied with Scrum Master standards.
  • Contributed to the automation of manual administrative tasks.
  • Collaborated with HR to assist in recruiting activities, screening resumes and scheduling interviews with candidates.
  • Answered and directed phone calls for over 18 departments, serving as a key consignee of important communications.
  • Created a positive first impression.
  • Designed a more efficient financial reporting template.
  • Assisted in the development of external communications.
  • Kept shelves, counters, tables, and merchandise clean to maintain hygiene and aesthetics.
  • Conducted onboarding sessions for new hires.
  • Provided customer service in person.

Summaries

  • Detail-oriented and reliable administrative assistant.
  • Customer-focused administrative expert with the ability to handle highly sensitive customer information in strict accordance with Lean standards.
  • Designed and led efforts to update customer databases.
  • Capable and resourceful multi-tasker with extensive experience in handling cross-functional teams, file archiving techniques, and CRM system management.
  • Adept at preparing invoices and resolving billing issues swiftly, contributing to a 27% reduction in processing time. Ready to bring these skills to your finance team.
  • Analyzed market trends.
  • Contributed to customer engagement initiatives.
  • Adept in verbal communication.
  • Collaborative team player.
  • Efficient in managing customer databases and maintaining data integrity using process, contributing to a streamlined workflow and improved data accuracy.

Accomplishments

  • Delivered exceptional customer service by proactively resolving common client complaints, leading to improved satisfaction scores.
  • Managed payroll adjustments by ensuring accurate time logging for 50+ employees across multiple departments.
  • Streamlined payroll processing by successfully identifying and reconciling discrepancies in time sheets, ensuring zero payroll delays in 2021.
  • Contributed to updating company policies and procedures manuals, making documentation more accessible to employees.
  • Developed and implemented a new filing system that reduced document retrieval time by 40%, enhancing workflow efficiency.
  • Prepared back-office paperwork for auditing purposes, resulting in error-free financial and administrative reports.
  • Assisted in a customer support role by documenting escalated issues and ensuring timely follow-ups, improving resolution times by 85%.
  • Coordinated materials and scheduling for department meetings using ServiceNow, contributing to improved project timelines.
  • Utilized SAP system to monitor inventory levels, contributing to a 72% reduction in stock shortages.
  • Contributed to lowering support team call response times by 30% through document review, organization, and sharing of resolution guidelines.

Affiliations

  • Team Leader, Jira Usage Training for Interns (2016)
  • Organizing Committee Member, Campus Career Fair (2020)
  • Attendee, Introduction to Event Planning Seminar by Northwind (2020)
  • Active Volunteer, Local Food Bank Event Coordination Team (2021)
  • Volunteer, Tech Support for category at Chicago (2022)
  • Intern, Lakeside Partners Marketing Campaign Support Team (2022)
  • Coordinator, Office Supply Inventory for Regional Community Centers (2023)
  • Active Participant, Campus Career Development Program (2019)
  • Volunteer, Local Small Business Development Center's Community Outreach Initiative (2019)
  • Mentorship Program Participant, School of Business Mentoring Initiative (2021)

Certifications

  • Certified Customer Service Professional (CCSP) by Meridian
  • Customer Retention and Loyalty Management Course by Ironclad Systems
  • Certified Front Desk Manager (CFDM) by Beacon Labs
  • Business Administration Certificate by Harbor & Co.
  • Certified Customer Service Manager (CCSM)
  • Administrative Office Procedures and Practices Certification
  • Project Management Basics (PMB) from Summit Group
  • Email Marketing and Online Inquiries Response Training
  • Excel for Business Data Analysis by Lakeside Partners
  • Certified Professional Customer Service Representative (CPCSR) by Lakeside Partners

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