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Skills

  • CRM system implementation
  • Team building
  • Bookkeeping
  • Process improvement
  • Customer service
  • Relationship development
  • Application material tracking
  • Time management
  • Operational improvement
  • Email and phone support

Work Experiences

  • Kept track of how much category supplies were being used and contacted vendors to place new orders.
  • Evaluated process and initiative data in order to provide customers with appropriate answers to process questions.
  • Boosted application submissions from those areas by 73%.
  • Collaborated with the financial aid office.
  • Assisted in drafting award nomination packages for the admissions team, resulting in the department securing recognition for Top Performer in 2019.
  • Contributed to annual admissions strategy meetings, providing insights from interactions with over 17 prospective students, which influenced future recruitment goals.
  • Assisted in the recruitment processes, filtering through 16 applications each week, which increased candidate screening efficiency by 48%.
  • Collaborated with the IT department to safeguard applicant data, reducing breaches while enhancing security protocols by 18%.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Achieved resolution within 8 hours.

Summaries

  • Admissions Student Assistant dedicated to ensuring a seamless applicant experience by monitoring and responding to over 12 emails daily with a framework% satisfaction score.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Exceptional at drafting initiative documents and keeping accurate organizational records.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Admissions Student Assistant dedicated to ensuring a seamless applicant experience.
  • Achieved a 69% increase in complete submissions.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Admissions Student Assistant with excellent problem-solving abilities and a talent for resolving prospective student queries efficiently, enhancing inquiry handling time by 78%.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Professionals who are computer literate adapt quickly to new software and programs.

Accomplishments

  • Managed weekly reports on application pipeline status, providing leadership with key insights into application flow and drop-off rates.
  • Streamlined departmental coordination between admissions, housing, and financial aid, successfully resolving 11 cross-departmental issues within 16 hours.
  • Assisted in the design and distribution of marketing materials for admissions campaigns, leading to a 59% increase in total website traffic during 2020.
  • Enhanced the visibility of admissions events through social media planning and execution, drawing a 45% increase in prospective student attendance.
  • Played a critical role in updating internal policy manuals, helping to roll out procedure and ensuring comprehension across 17 team members.
  • Monitored admissions metrics and participated in strategy sessions, providing insights that improved outreach response rates by 20%.
  • Led cross-department collaborations to resolve 8 critical student onboarding issues, significantly improving the speed of decision-making.
  • Collaborated with the marketing department to revise recruitment materials, increasing applicant engagement by 65% for the method admissions cycle.
  • Led presentations during orientation events, welcoming and acclimatizing over 13 new students to the admissions process and academic resources.
  • Worked with cross-functional departments to research and implement admissions best practices, improving policy adherence by 56%.

Affiliations

  • American Marketing Association
  • Collaborated with the Office of Diversity and Inclusion to promote admissions efforts
  • Engaged in Admissions Data Analysis Workshops facilitated by the Cedar Works
  • National Association of Student Financial Aid Administrators (NASFAA) Member
  • Project Management Institute
  • National Association of Social Workers
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Volunteer coordinator for the 2018 College Fairs Initiative with local high schools

Certifications

  • HubSpot Inbound Marketing Certification
  • Google Certified Professional Cloud Architect
  • Certified Diversity, Equity, and Inclusion (DEI) Professional for Academic Institutions
  • Data Entry & Management Certification for Academic Environments
  • Digital Marketing Fundamentals for Higher Education Certification
  • Office Manager Certification for Higher Education Administrators
  • Certified Training and Development Professional (CTDP) for University Staff
  • Cisco Certified Internetwork Expert (CCIE)
  • Global Career Development Facilitator (GCDF)
  • CompTIA A+ Technician

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