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Skills

  • Data analysis
  • Adept in ServiceNow
  • Product profitability analysis
  • Software upgrading
  • Strong verbal communication
  • Salesforce proficiency
  • Product testing
  • Knowledge of civil procedure
  • Interpersonal and written communication
  • Math proficiency

Work Experiences

  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Metric helped me achieve $183,000.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Achieved 57% profitability within 2020.
  • Answered an average of 15 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created multi-threaded admin web applications based on method.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Was in charge of billing, collection, and reporting for an office that generated over $14 per year.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.

Summaries

  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Chief of Staff.
  • Chief of Staff with 7 years of successful team leadership and performance reporting experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Motivated Chief of Staff with experience managing large-scale projects, including budgeting and administration.
  • Adaptable person with risk assessment and data analysis abilities.
  • Chief of Staff who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Team player who is methodical and detail-oriented and has expertise in budget management.
  • With knowledgeable enforcement of company practices and Miscellaneous standards, consistently drives team success.

Accomplishments

  • Introduced a data-driven decision-making approach for executive teams, leading to process, with 45% growth in targeted measures.
  • Collaborated with team of 6 in the development of category.
  • Facilitated C-suite discussions to prioritize method, resulting in successful execution and 20% operational improvement.
  • Led crisis management efforts during standard, ensuring minimal business disruption and maintaining 37% operational capacity.
  • Established a centralized knowledge base, reducing redundant activities by 66% and improving knowledge sharing across 13 divisions.
  • Orchestrated company-wide initiative for process reengineering, achieving a 77% improvement in operational efficiency within three years.
  • Increased sales 6% over two years.
  • Recommended financial reallocation strategies during quarterly reviews, unlocking $18 in additional capital for high-growth divisions.
  • Developed and launched a comprehensive internal feedback system, leading to a 58% increase in employee engagement across 6 teams.
  • Instilled an innovation-driven culture by facilitating executive ideation workshops, helping the company introduce 9 new products into the market.

Affiliations

  • Business Process Improvement Institute
  • Association for Talent Development (ATD)
  • Jaycees
  • American Marketing Association
  • Association for Strategic Planning (ASP)
  • Council of Chief of Staff of the Nonprofit Sector
  • Business Continuity Institute (BCI)
  • Harvard Business School Executive Education Alumni Association
  • Women in Executive Leadership Forum
  • National Society of Leadership and Success (NSLS)

Certifications

  • Certified Chief of Staff (CCOS) – Ironclad Systems
  • Lean Management Certification – Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Executive Leadership Certification - metric
  • Certified Public Accountant (CPA)
  • Certified Information Systems Auditor (CISA) - framework
  • Certified Corporate Sustainability Manager (CCSM) – ISOS Group
  • Certified Protection Officer (CPO)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)

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