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Skills

  • Program development
  • Budgets
  • Client crisis call management
  • Organization
  • Proficient in Salesforce
  • Collaboration with social services agencies
  • Onsite facility tours
  • Relationship development
  • Interviewing skills
  • Data analysis

Work Experiences

  • Added $7 worth of in-kind support for residents each quarter.
  • Collaborated with case workers.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Collaborated with healthcare providers to deliver onsite medical check-ups, ensuring 11 residents received essential services.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with housing agencies to find permanent accommodation for 18 individuals per month on average, reducing long-term shelter dependency by 35%.
  • Looked for industry trends on social media and through online sources.
  • Coordinated team development activities and trainings with senior case managers.

Summaries

  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative leader with the ability to bring together healthcare services to the shelter, providing critical medical services to 2 residents and enhancing overall health outcomes.
  • Accomplished Shelter Supervisor.
  • Analytical Shelter Supervisor who implemented a data-driven approach, improving client outcome assessments by 61% and optimizing decision-making and action plans.
  • Shelter Supervisor with 3 years of successful data analysis and workflow optimization experience.
  • Collaborated with medical providers.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Collaborated with local businesses for essential shelter supplies.
  • Addressed resident needs through donations.

Accomplishments

  • Delivered mental health first interventions for residents, de-escalating 15 of crisis situations without external assistance over the past year.
  • Organized community outreach events, increasing the shelter’s volunteer base by 61%.
  • Managed a staff of 17 employees, ensuring compliance with shelter policies and increasing operational efficiency by 79%.
  • Maintained daily operational oversight and assisted in the seamless expansion of shelter services to include 13 new residents.
  • Resolved product issue through consumer testing.
  • Contributed to the reduction of shelter waitlists by 85% through improved case management and client placement procedures.
  • Streamlined shelter's resource allocation system, increasing effective usage of donations and supplies by 76%.
  • Spearheaded an initiative to connect clients to healthcare services, increasing access to care by 74%.
  • Authored successful grant proposals resulting in an additional $16 in funding, facilitating shelter expansion by 18%.
  • Led a team that resolved framework within the shelter, reducing onsite conflicts by 30%.

Affiliations

  • American Association of Grant Professionals
  • Human Services Alliance of Seattle
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Nonprofit Leadership Alliance
  • National Human Services Assembly (NHSA)
  • International Council of Nurses
  • International Federation of Social Workers (IFSW)
  • Association for Supply Chain Management (APICS)
  • Society for Social Work Leadership in Health Care

Certifications

  • Mental Health First Aid Certification - The National Council for Mental Wellbeing
  • Certified Public Accountant (CPA)
  • Community Action Professional Certification (CCAP) - National Community Action Partnership
  • Project Management Professional (PMP)
  • Certified Fund Raising Executive (CFRE) - CFRE International
  • ServSafe
  • Homeless Prevention Certification - Meridian - 2021
  • Elder Care Certification - National Caregiver Certification Program (NCCP)
  • Trauma-Informed Leadership Certificate Brightline 2019
  • CompTIA Security+

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