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Skills

  • Customer relations and communications
  • Accounting familiarity
  • Vendor negotiation
  • Credit and collections
  • Meeting arrangements
  • Report development
  • Writing reports
  • Multi-line phone proficiency
  • Project Planning
  • Appointment setting

Work Experiences

  • Provided procedure software support and training to the entire office, including troubleshooting and optimization.
  • Created a new data management system that reduced data retrieval time by 11%.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Used vendor management and team leadership to quickly resolve system issues, effectively reducing customer complaints by 12%.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Used Power BI to write a variety of letters, reports, and other documents.
  • Created new filing and organizational procedures that helped the company save $14 per 6 months in labor costs.

Summaries

  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Management Secretary with 17 years of experience assisting with procedure program coordination and implementation.
  • With 10 years of experience as Management Secretary in Austin, I am organized and hardworking.
  • Expert at locating and resolving inconsistencies.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.

Accomplishments

  • Directed the transition of office-wide file storage to a cloud-based solution, improving data access for 18 employees organization-wide.
  • Developed comprehensive meeting agendas and reports that streamlined leadership decision-making processes, increasing operational efficiency by 56%.
  • Wrote and proofread company-wide communications that reduced employee miscommunication by 63%, enhancing internal clarity.
  • Created and managed an office supply inventory database, reducing misplaced items and saving 13 hours per month in search time.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a custom client communication protocol that improved response times and elevated customer satisfaction scores by 36%.
  • Resolved product issue through consumer testing.
  • Acted as primary liaison between management and clients, resulting in a 83% reduction in response time for escalated inquiries.
  • Worked with IT to set up and manage knowledge sharing systems, allowing for 49% faster resolution of internal requests.
  • Managed inventory and supply procurement processes more efficiently, reducing surplus supplies and costs by 27% through better tracking and flow management.

Affiliations

  • Project Management Institute (PMI) - ITIL Path
  • American Marketing Association
  • Institute of Administrative Management (IAM)
  • Council for Exceptional Children – Office Management Division
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Rotary International
  • Business Professional Women’s Foundation (BPW)
  • Metropolitan Business League - Administrative Roles Chapter
  • National Association for Professional Women (NAPW)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Manager Certification (CM) by the Institute of Certified Professional Managers (ICPM)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified Meeting Planner (CMP) by Events Industry Council
  • Certified Information Systems Security Professional (CISSP) by (ISC)²
  • Certified Records Manager (CRM) by Institute of Certified Records Managers (ICRM)
  • Business Writing and Communication Certification from Brightline

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