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Skills

  • Cross-functional team collaboration
  • Accuracy in patient demographic entry
  • Mentoring new administrative staff
  • Medical terminology proficiency
  • Appointment reminders (digital and phone-based)
  • Insurance authorization processing
  • First Aid/CPR
  • Medical payment processing
  • Patient communication and education
  • Front desk reception and operations

Work Experiences

  • Coordinated pre-authorizations for complex procedures, achieving a 67% success rate in insurance approval for elective treatments.
  • Assisted in the onboarding of 3 new patients weekly, keeping office flow smooth and patient retention high.
  • Achieved 100% compliance to initiative.
  • Achieved a sign-up rate of 24% for stakeholder engagement.
  • Administered flu shots within 12 months.
  • Coordinated benefits for patients.
  • Administrated insurance claims filings through ServiceNow system.
  • Contributed to a $10 reduction in outstanding debts.
  • Collaborated cross-functionally with lab technicians and radiology departments to expedite the processing of diagnostic tests for patients.
  • Achieved 44% faster patient check-out.

Summaries

  • Achieved a 19% reduction in escalated cases.
  • Compassionate and organized Patient Office Representative.
  • Adept at managing patient satisfaction surveys.
  • Patient Office Representative with 3 years of successful risk assessment and performance reporting experience.
  • Boosted efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved collection over 2 months.
  • Achieved a 81% accuracy rate.
  • Trained in ServiceNow and possesses exceptional strategic planning abilities.
  • Comprehensive knowledge of medical terminology.

Accomplishments

  • Documented and resolved category which led to method.
  • Adapted digital medical records system process for clinics, accelerating patient access times by 71% and reducing paperwork errors.
  • Decreased patient callbacks related to billing confusion by 71% after designing clearer summary statements and improving front desk communication.
  • Executed monthly training sessions for clinic staff on SAP updates, resulting in a 23% reduction in software usage errors.
  • Collaborated with team of 11 in the development of category.
  • Reduced insurance authorization process times by 62% by streamlining the verification method in collaboration with billing specialists.
  • Contributed to the redesign of patient flow systems across multiple departments, improving efficiency and reducing patient wait times by 50% minutes.
  • Monitored HIPAA compliance protocols, ensuring zero breaches of patient confidentiality throughout 12 years of operation.
  • Spearheaded the adoption of method, which increased appointment scheduling accuracy by 41%.
  • Processed over 18 patient insurance claims per week, reducing rejections by 16% through better verification practices and thorough follow-ups.

Affiliations

  • Certified Healthcare Access Associate (CHAA) by the National Association of Healthcare Access Management (NAHAM)
  • Certified Professional in Healthcare Quality (CPHQ) from the National Association for Healthcare Quality (NAHQ)
  • Project Management Institute
  • Healthcare Administrative Technology Association (HATA)
  • National Center for Competency Testing (NCCT)
  • Practice Management Institute (PMI)
  • Lions Club
  • Health Information and Management Systems Society (HIMSS)
  • Patient Advocate Certification Board (PACB)
  • National Association of Social Workers

Certifications

  • Health Unit Coordinator Certification from Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Administrative Assistant (CMAA) by Brightline
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Training and Certification
  • Certified Administrative Professional (CAP) from 2024 for improving administrative roles
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Medical Office Manager (CMOM) from 2023 to enhance office management efficiency
  • Practice Management Software Proficiency in HubSpot from Beacon Labs
  • Insurance and Reimbursement Specialist Training Completion Certificate

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