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Skills

  • Inventory and restocking
  • Relationship building and retention
  • Employee Morale Boosting Techniques
  • Cost-reduction initiatives
  • Advanced practice management system Tableau
  • Documentation for patient case reviews
  • Attention to detail in medical documentation
  • Conflict resolution and team dynamics
  • Training and mentoring
  • Patient education and counseling

Work Experiences

  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Assisted in managing insurance verifications, achieving a 45% reduction in claim rejections and denials by standardizing pre-authorization procedures.
  • Contributed to a 47% reduction in administrative bottlenecks.
  • Achieved a 16% reduction in claim rejections.
  • Increased patient satisfaction by 11% within one year.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Collaborated with external vendors to negotiate contracts at a savings of $15 annually, allowing for reallocation of budget toward patient care services.
  • Aligned procurement needs with available funds.

Summaries

  • Achieved zero breaches over 8 consecutive years.
  • Entry-level Pharmacy Manager with exceptional data analysis and risk assessment knowledge.
  • Hope to help Lakeside Partners achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Achieved a 55% improvement in workflow management.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Exceptional communicator and proven problem solver.
  • Team leadership and budget management experts.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Achieved zero security breaches for 12 years.
  • Pursuing a similar position that requires a lot of focus and dedication.

Accomplishments

  • Collaborated with team of 4 in the development of framework.
  • Implemented a quarterly audit system that ensured compliance with both state and federal regulations, resulting in 65% fewer compliance issues during external audits.
  • Championed a patient feedback initiative, gathering and analyzing data that led to a 37% increase in overall clinic satisfaction ratings.
  • Documented and resolved initiative which led to metric.
  • Initiated and developed a staff training program focused on compliance with healthcare regulations, which improved audit scores by 73% in 2022.
  • Played a pivotal role in resolving insurance denials by identifying common coding errors, thus increasing reimbursement success rate by 31%.
  • Executed monthly staff performance reviews, providing actionable feedback that resulted in a 17% increase in overall staff productivity and adherence to clinic goals.
  • Established partnerships with 4 senior care facilities, increasing the patient referral pipeline by 82% and expanding client outreach efforts.
  • Collaborated with interdisciplinary teams, including physical therapists and occupational therapists, to streamline patient discharge planning, reducing overall discharge times by 8 days.
  • Processed and verified over 14 insurance claims per week, ensuring proper documentation and coding accuracy, contributing to a 72% improvement in claim acceptance rates.

Affiliations

  • Rehabilitation Services Volunteer Program (RSVP)
  • Freemason
  • Jaycees
  • National Association of Rehabilitation Providers and Agencies (NARPA)
  • American Medical Informatics Association
  • Rotary International
  • Health Care Administrators Association (HCAA)
  • National Association of Patient Access Management (NAPAM)
  • Society of Human Resource Management
  • Academy of Orthopaedic Physical Therapy Administrative Group

Certifications

  • CompTIA Security+
  • Certified Patient Account Technician (CPAT) from AAHAM
  • Certified Clinical Medical Assistant (CCMA) by NHA
  • Certified Healthcare Administrative Professional (cHAP)
  • Certified Coding Associate (CCA) from AHIMA
  • Cisco Certified Internetwork Expert (CCIE)
  • Health Information Management Certification from AHIMA
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Advanced Microsoft Excel Certification 2023 by Microsoft

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