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Skills

  • Supervision
  • MS Office
  • Relationship development
  • Customer service
  • Root cause identification
  • Lending regulations
  • Client relationship management
  • Problem resolution
  • Dispute case backlog reduction
  • Documentation Management Systems

Work Experiences

  • Averted potential financial losses of $9.
  • Authored comprehensive training materials.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Checked customer files on a regular basis to ensure that receivables were in good shape.
  • Achieved results in several months.
  • Achieved a 47% reduction in disputes in 2022.
  • Addressed and resolved disputes.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with data scientists.
  • Achieved a 81% reduction in client complaints.

Summaries

  • Collaborated with stakeholders globally.
  • Addressed complex regional disputes.
  • Delivered end-to-end dispute resolution strategies.
  • Dedicated Credit Analyst with experience reviewing credit bureau reports and interacting with business clients.
  • Costs were consistently reduced while profits were increased.
  • Pursuing a similar position in which a well-qualified individual with a strong grasp of collections is in high demand.
  • Data-driven Disputes Analyst Lead with a strong track record of reducing dispute resolution times and improving overall operational metrics.
  • Adept in contract review for disputed transactions, leading to the recovery of $11 in previously lost revenue.
  • Accomplished in cross-functional collaboration to reduce dispute cases by 16% in several months, ensuring streamlined resolution and customer satisfaction.
  • Committed to fostering team development.

Accomplishments

  • Provided critical performance analysis and feedback to team supervisors, driving a 37% reduction in customer complaints.
  • Supervised a team of 18 dispute analysts, coaching them to improve their conflict resolution skills and decrease error rates by 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered clear and precise documentation of dispute resolution outcomes, contributing to legal case preparations with method.
  • Developed and implemented automated tracking tools to streamline the dispute review process, improving response times by 21%.
  • Led internal audits on dispute case files, identifying compliance risks and addressing issues that saved the company $2 annually.
  • Influenced decision-making on regulatory-complex cases, saving an estimated $15 through sound recommendations and mediation practices.
  • Consulted with senior management to set strategic goals for dispute resolution improvements, achieving an annual uplift of $14 in recovered assets.
  • Participated in the creation of new dispute resolution reporting mechanisms, enhancing accuracy and accountability across 18 departments.
  • Worked closely with internal teams and external legal counsel to mitigate risks related to contract disputes, saving $2 in potential fees.

Affiliations

  • Certified ScrumMaster (CSM) SAP Course
  • American Society of Safety Professionals
  • Fraud Prevention & Data Analytics Conference Attendee
  • Advanced Certificate in Dispute Resolution at Ironclad Systems
  • Society of Women Engineers
  • Institute of Internal Auditors (IIA) – Member
  • Project Management Institute
  • American Marketing Association
  • Data Privacy Regulation – GDPR Compliance Course
  • Certified Dispute Resolution Specialist 2017

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Digital Forensics Examiner (CDFE) by Mile2
  • CompTIA Security+
  • Certified in Risk and Information Systems Control (CRISC) by ISACA
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Quality Improvement Associate (CQIA) by ASQ
  • Microsoft Power Automate RPA Developer Associate Certification
  • Regulatory Affairs Certification (RAC) by the Regulatory Affairs Professionals Society
  • Certified Business Analysis Professional (CBAP)
  • Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association

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