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Skills

  • Client relationship management
  • Communications
  • Organization
  • Problem resolution
  • Experienced with system software
  • Credit decisions
  • Commercial and consumer clients
  • High risk account reviews
  • Budgets
  • Team building

Work Experiences

  • Assisted over 8 clients annually.
  • Achieved 30% client success rate for credit score improvement.
  • Achieved results within 2017.
  • Achieved sustainable financial improvements.
  • Achieved successful outcomes in 53% of cases.
  • Assisted 18 clients with credit report corrections.
  • Transported Jira to three years customer locations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 15 calls per the past year to help customers with their questions and concerns.
  • Achieved an overall increase of 31% in client credit scores.

Summaries

  • Credit Analyst with experience conducting background checks and developing risk prediction methodologies.
  • Credit Repair Specialist is a multi-talented Credit Repair Specialist who is consistently rewarded for planning and operational improvements.
  • Adept multitasker with proven abilities in managing 8+ client accounts, delivering FICO score improvements of 19% on average and reducing overall debt.
  • Cleared a total of 18 items.
  • Interested in enhancing a company's success by paying close attention to detail and having a thorough understanding of regulatory procedures.
  • Pursuing a similar position in which a well-qualified individual with a strong grasp of collections is in high demand.
  • Achieved 69% efficiency in client dispute resolutions.
  • Achieved a 84% reduction in recurring errors.
  • Achieved a 63% increase in positive client feedback.
  • Adhered to FCRA compliance.

Accomplishments

  • Successfully reduced average dispute resolution time by 44%, leading to increased client retention and satisfaction.
  • Trained clients in credit management techniques, resulting in a 21% drop in recurrence of late payments within 2021.
  • Assisted in removing inaccurate negative items on client credit reports via timely FCRA dispute processes, improving scores by an average of 76%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized advanced financial software to track client disputes, reducing follow-up time by 51% and boosting case resolution efficiency.
  • Designed and launched customer education materials that reduced repeat negative filing instances by 56% over a 2019 timeframe.
  • Devised a financial planning program which led to 47% more clients successfully obtaining mortgages within 2018.
  • Reduced the number of delinquent accounts by 76% through targeted financial education outreach and consultative follow-ups.
  • Managed complex credit dispute portfolios for 5 high-net-worth individuals, successfully improving overall credit standing by 25%.
  • Created custom credit repair roadmaps for clients, enabling 44% of them to achieve significant FICO score increases in 2022.

Affiliations

  • Affiliate of the Fair Debt Collection Practices Act (FDCPA) Enforcement Group
  • Business Credit Association for Professionals (BCAP)
  • Society of Women Engineers
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • National Association of Independent Credit Consultants (NAICC)
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Member of the Credit Repair Cloud Academy Mastermind Group
  • American Collectors Association International (ACA International) Ambassador

Certifications

  • Certified Credit and Collections Manager (CCCM) by Brightline
  • Fair Debt Collection Practices Act (FDCPA) Certification by National Association of Professional Debt Arbitrators
  • Certified Financial Counselor (CFC) by National Association of Credit Counselors
  • Professional Credit Risk and Lending Expert Certification by Brightline, 2021
  • Credit Risk Certification (CRC) by Risk Management Association (RMA)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Financial Literacy Educator (CFLE) by the National Financial Educators Council

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