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Skills

  • Employee performance evaluation
  • Project organization
  • Team management
  • Budgets
  • Operational improvement
  • Training program development
  • Problem resolution
  • Regulatory compliance
  • Cross-departmental collaboration
  • MS Office

Work Experiences

  • Increased market share and earned #7 ranking by leapfrogging competitors.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Helped salespeople close deals by training them and assisting them.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Used Jira to set sales goals and track progress.
  • Was in charge of recruiting, hiring, and training a team of 4 salespeople.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Educated customers about promotions to increase sales.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Sales Floor Team Lead is a multi-talented Sales Floor Team Lead who is consistently rewarded for planning and operational improvements.
  • Achieved sales growth of $8.
  • Client-facing professional with a positive attitude and expertise in risk assessment and process improvement.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Adjusted strategies to increase sales by 56% over several months.
  • Achieved KPIs through structured feedback.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Adept at balancing customer satisfaction with revenue goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Prepared weekly and monthly sales reports for corporate analysis, which contributed to 15% increase in transparency and actionable insights.
  • Supported digital retail transition, including mobile checkout options, driving e-commerce sales up by 60% in 2015.
  • Strengthened customer engagement strategies, contributing to a 26% improvement in customer satisfaction scores.
  • Collaborated with cross-functional teams, including marketing and merchandising, to drive a 30% uplift in same-store sales.
  • Monitored and assigned performance improvement plans that led to performance metric improvements across underperforming staff by 15%.
  • Enhanced security and loss prevention protocols, achieving a 43% reduction in shrinkage within one year.
  • Developed sales reporting dashboards that helped monitor monthly performance, resulting in 18% improvement to monthly sales targets.
  • Negotiated vendor contracts that led to a 19% reduction in merchandise procurement costs over 18 months.
  • Optimized scheduling for 13 employees resulting in improved labor productivity and meeting procedure targets consistently.
  • Trained 10 new employees as part of leadership development initiatives, leading to a 42% increase in onboarding success rates.

Affiliations

  • Certified Inventory Optimization Analyst (CIOA) 2023, initiative
  • Society for Human Resource Management (SHRM)
  • Lions Club
  • American Marketing Association (AMA)
  • American Association of Inside Sales Professionals (AA-ISP)
  • American Society of Safety Professionals
  • National Small Business Association’s (NSBA) Leadership Council
  • Association for Supply Chain Management (APICS)
  • National Association for Inventory Management (NAIM)
  • Jaycees

Certifications

  • Certified Sales Leadership Professional (CSLP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CPM: Certified Professional in Management - Institute of Certified Professional Managers
  • Certified Team Leader - Vantage
  • Advanced Selling Techniques Certificate - standard
  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Performance Marketing Executive (CPME)
  • Certified Customer Experience Professional (CCXP)
  • Cisco Certified Internetwork Expert (CCIE)

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