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Skills

  • Credit report pulling
  • Escalated case resolution
  • Financial Literacy Education
  • Client financial assessment
  • Project organization
  • Client communication strategy
  • Community outreach program development
  • Lender relationship management
  • Home retention strategy formation
  • Emotional intelligence

Work Experiences

  • Analyzed credit reports to identify issues and devised debt consolidation and reduction strategies for clients.
  • Achieved $18 in monthly payment reductions for clients.
  • Advised homeowners affected by natural disasters.
  • Achieved results in 2020.
  • Collaborated with legal representatives to handle bankruptcy filings during the foreclosure process, ensuring compliance with federal regulations.
  • Had an excellent attendance record and was always on time for work.
  • Altered payment plans for clients.
  • Collaborated with procedure and standard.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Assisted struggling homeowners.

Summaries

  • Achieved high rates of home retention.
  • Coached clients on creating sustainable budgets.
  • Collaborated with nonprofit organizations.
  • Achieved $14 of payment reductions for clients.
  • Within Real Estate, senior Foreclosure Prevention Specialist and outstanding performer in team leadership and client relations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assisted 10 homeowners in Chicago.
  • Committed professional with 4 years helping distressed homeowners navigate difficult financial situations. Strategically implemented communication and outreach programs that helped 42% offload foreclosure threats.
  • Achieved a track record of high client satisfaction.

Accomplishments

  • Executed forbearance agreement negotiations that recovered over $18 in delinquent payments on behalf of homeowners and the company.
  • Assisted in reorganizing internal documentation processes, reducing response times to foreclosure cases by 52%.
  • Created foreclosure mitigation reporting formats that enabled better decision-making for default prevention, contributing to a 35% improvement in outcomes.
  • Led financial literacy workshops focused on debt reduction, empowering over 17 families to retain homeownership and improve credit management.
  • Developed partnerships with 9 local community organizations, resulting in a 20% increase in engagement for financial literacy workshops.
  • Delivered foreclosure counseling in both category and metric, expanding accessibility and increasing client service satisfaction by 39%.
  • Conducted outreach initiatives that increased foreclosure counseling enrollment by 72% in underserved areas.
  • Developed and implemented a year-long financial education program, which resulted in a decrease of 72% in default cases for the company.
  • Enhanced lender communication channels, reducing the average foreclosure case resolution timeline by 12 days.
  • Documented and resolved procedure which led to standard.

Affiliations

  • Jaycees
  • Society of Women Engineers
  • Consumer Financial Protection Bureau (CFPB) - Completed compliance training with a specialization on foreclosure regulations.
  • National Foundation for Credit Counseling (NFCC) - Active member involved in providing foreclosure prevention counseling support.
  • Community Action Partnership (CAP) - Collaborated on foreclosure prevention assistance programs for at-risk neighborhoods.
  • Toastmasters
  • Association for Computing Machinery
  • American Association of Debt Management Organizations (AADMO) - Regular contributor to member discussions about strategies for reducing foreclosure rates.
  • National Association of Mortgage Brokers (NAMB) - Collaborated on educating brokers about foreclosure prevention loan products.
  • United States Department of Housing and Urban Development (HUD) - Certified foreclosure prevention counselor.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Loss Mitigation Specialist (CLMS) - Mortgage Bankers Association
  • Tax Lien Foreclosure Specialist Certification - Harbor & Co.
  • Certified Housing Education Specialist (CHES) - NeighborWorks America
  • Certified Credit Counselor - National Foundation for Credit Counseling
  • Certified Debt Specialist (CDS) - Meridian
  • Foreclosure Intervention and Default Counseling Certification - NeighborWorks America
  • Home Affordable Modification Program Certification (HAMP) - Fannie Mae/Freddie Mac
  • Nationally Certified Reverse Mortgage Counselor - HUD Approval 2021
  • Apple Certified Associate (ACA)

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