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Skills

  • Supervision
  • Crisis management and response
  • Organization
  • Data-driven stock audit systems
  • CCTV installation
  • Audit data analysis for shrinkage patterns
  • Cross-Functional Leadership
  • Policy influence through investigative results
  • Inventory accuracy improvement programs
  • Corporate asset recovery processes

Work Experiences

  • Achieved 33% fewer incidents.
  • Collaborated with store managers to enhance customer-facing security measures, ensuring theft notices and surveillance signage were optimized to reduce incidents.
  • Used process and procedure to set up covert surveillance.
  • Contributed to anti-fraud procedures.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collected and analyzed data from monthly stock audits.
  • Collaborated with external vendors to implement RFID tagging systems on high-value products, decreasing product misplacement incidents by 82%.
  • Had an excellent attendance record and was always on time for work.
  • Achieved 64% quicker resolutions.
  • Transported Asana to several months customer locations.

Summaries

  • Capable of utilizing real-time surveillance data to swiftly act upon suspicious activities and effectively minimize security breaches in stores.
  • Achieved up to 57% loss reduction across multiple retail locations.
  • Achieved a shrinkage reduction of $11 in 2020.
  • Developed key strategic alliances to help the company achieve its goals.
  • Clear understanding of data analysis and cross-functional collaboration as well as performance reporting training.
  • Certified in theft and fraud prevention strategies, with a proven ability to design and implement high-security protocols for retail environments.
  • Achieved a 72% closure rate on theft cases.
  • Apprehended 15 shoplifters.
  • Achieved a 35% improvement in security coverage.
  • Loss Prevention Coordinator with 3 years of successful budget management and risk assessment experience.

Accomplishments

  • Secured multiple locations through the implementation of advanced access control procedures, reducing unauthorized entry instances by 51% across 2021.
  • Successfully implemented a real-time vendor notification system regarding security alerts, expediting robbery responses by 38% in 2019.
  • Analyzed theft trends using Workday, resulting in the redirection of security resources that lowered theft rates by 64% over two years.
  • Spearheaded a multidisciplinary approach integrating digital and physical security measures, reducing overall shrinkage by 16%.
  • Designed and taught loss prevention training sessions to 10 employees, improving awareness and response techniques company-wide.
  • Partnered closely with law enforcement on large-scale internal theft investigations, resulting in the recovery of merchandise valued at $3.
  • Piloted comprehensive loss prevention strategies at Denver, leading to a 22% decrease in shrinkage over a the past year period.
  • Successfully launched a proactive mystery shopper program to assess employee adherence to loss prevention protocols, improving compliance by 33% over the course of two years.
  • Collaborated with team of 5 in the development of method.
  • Led the investigation and resolution of 15 internal fraud cases, resulting in process improvements that mitigated future risks.

Affiliations

  • American Marketing Association
  • Independent Retailers Association (IRA)
  • Association for Supply Chain Management (APICS)
  • Certified Fraud Examiner (CFE) from the Association of Certified Fraud Examiners (ACFE)
  • Society of Human Resource Management
  • Retail Industry Leaders Association (RILA)
  • Retail Operations Management Certification
  • HR and Crisis Management Certification from eCornell
  • Institute of Internal Auditors (IIA)
  • Society of Women Engineers

Certifications

  • Certified Protection Officer (CPO) - International Foundation for Protection Officers
  • Certified Security Consultant (CSC) - Atlanta
  • Internal Investigations Certification - Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • CCTV Surveillance Techniques Certification - metric
  • Certified Information Security Manager (CISM) – ISACA
  • Physical Security Professional (PSP) - ASIS International
  • Certified Business Continuity Professional (CBCP) - 2024
  • Professional Certified Investigator (PCI) - category
  • Certified Retail Investigator (CRI) - 2022

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