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Skills

  • Supervision
  • Operations management
  • Multi-Task Management
  • Music showcase training
  • Accounts payable/receivable
  • Equipment sterilization
  • MS Office
  • Microsoft Office
  • Heavy lifting
  • Internal auditing

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 55% compliance audit in 2019.
  • Achieved results within the first three years of implementation.
  • Applied de-escalation skills during transit.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 14 consecutive months without incidents.
  • Addressed 6 cases.
  • Improved my skills by actively participating in employee trainings and enrolling in classes to improve vendor management.
  • Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety.

Summaries

  • Achieved 23% higher satisfaction rates.
  • Adhered to operational protocols during patient transportation.
  • Achieved a record-high transfer completion rate.
  • Patient Escort with 15 years of industry experience is efficient and detail-oriented.
  • Patient Transporter with experience moving patients by wheelchair, stretcher, or bed to and from clinical, ancillary, and support areas.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Within Miscellaneous, senior Patient Escort and outstanding performer in strategic planning and data analysis.
  • Assisted patients in high-stress environments.
  • Adhered to safety protocols during transfers.
  • Patient Escort is a multi-talented Patient Escort who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Enabled successful transport of medically complex patients through detailed coordination with specialized care teams, decreasing incident rate by 53%.
  • Proactively communicated security concerns while assisting in moving patients during emergency evacuations, preventing potential patient injuries in 15 instances.
  • Collaborated with team of 3 in the development of category.
  • Participated in a hospital-wide mobility safety initiative, resulting in a 69% reduction in patient transport incidents over several months.
  • Trained and mentored new patient escort staff on efficient hospital navigation and proper lifting techniques, reducing onboarding time by 36%.
  • Successfully navigated complex hospital routes, completing the transport of 16 patients per shift with minimal delays or incidents.
  • Leveraged cross-functional collaboration to better coordinate patient pickup and drop-off, decreasing the occurrence of transfer-related delays by 67%.
  • Maintained compliance with HIPAA requirements when moving confidential patient information, achieving 48% audit compliance in 2019.
  • Participated in quality improvement initiatives focusing on transfer safety, contributing to a 49% reduction in fall incidents during transport.
  • Enhanced patient support services during transport by providing emotional comfort and clear communication, leading to a 77% increase in positive patient feedback.

Affiliations

  • Freemason
  • Project Management Institute
  • Society of Women Engineers
  • National Fire Protection Association (NFPA) - Member
  • Surgical Transportation Best Practices Program
  • Federation of American Hospitals (FAH)
  • International Society for Quality in Health Care (ISQua)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Medical Transport Safety Initiative Lead (MTSI) 2017

Certifications

  • ServSafe
  • Certified Patient Support Technician (PST)
  • Healthcare Provider CPR Certification
  • Patient Safety Goals Training Certification
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • OSHA Bloodborne Pathogens Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Emergency Medical Technician (EMT) Certification
  • Certified Public Accountant

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