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Skills

  • First Aid/CPR
  • Communications
  • Vehicle inspections
  • Client relationship management
  • Customer service
  • Freight expertise
  • Collaborative team leadership
  • Fleet maintenance reporting
  • Relationship development
  • Organization

Work Experiences

  • Built positive working relationships with customers by responding to questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Communicated regularly with customers.
  • Achieved 12 clean inspections.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 7 calls per two years to help customers with their questions and concerns.
  • Collaborated with dispatch teams to coordinate flexible scheduling, improving on-time delivery percentage by 20%.
  • Achieved zero violations.
  • Achieved an average of 9 pick-ups per shift.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Rear Load Driver with 3 years of successful data analysis and strategic planning experience.
  • Clear understanding of vendor management and cross-functional collaboration as well as stakeholder engagement training.
  • Accomplished Rear Load Driver able to streamline route schedules and adapt deliveries to high-demand areas, resulting in a 56% increase in customer retention.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at navigating dense urban areas.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • 13 years of experience resolving delivery complaints.
  • Collaborated with dispatch teams.
  • Achieved 12 clean inspections over 18 months.
  • Accustomed to working in high-traffic areas.

Accomplishments

  • Successfully coordinated emergency response to unforeseen route obstructions, resulting in zero missed collections.
  • Transported category for high-profile client Beacon Labs with no delays or incidents.
  • Proactively communicated with dispatch and team members to resolve route issues, ensuring all pick-ups were completed within service parameters.
  • Streamlined truck loading processes, reducing equipment damage by 56% while enhancing loading/unloading efficiency.
  • Reduced non-compliance risks for hazardous waste transport by implementing new safety protocols that ensured 100% compliance with regulations.
  • Trained new drivers on truck operation and safety procedures, reducing accidents by 66% over 5 weeks.
  • Collaborated with route planners to optimize customer service response times, enhancing service operations during procedure.
  • Implemented new quality control checks for waste collection, increasing accuracy and reducing errors by 70% across multiple shifts.
  • Resolved product issue through consumer testing.
  • Worked closely with maintenance team to identify and resolve mechanical issues with rear-load trucks, resulting in a 74% decrease in breakdowns.

Affiliations

  • Association for Computing Machinery
  • National Association of Fleet Administrators (NAFA)
  • Professional Truck Driver Institute (PTDI)
  • International Brotherhood of Teamsters (IBT) – Local 15
  • Jaycees
  • Fleet Maintenance Council of Ohio
  • National Association of Social Workers
  • Institute of Hazardous Materials Management (IHMM)
  • American Medical Informatics Association
  • Environmental Services Professionals Association

Certifications

  • Certified Business Analysis Professional (CBAP)
  • National Incident Management System (NIMS) Certification
  • CompTIA A+ Technician
  • Certified in Safety and Health Official (CSHO)
  • Commercial Driver Safety Certification – Washington
  • DOT Hazardous Materials Transportation Certification
  • OSHA Defensive Driving Certification
  • Zero Waste Certification – procedure
  • CDL B with Air Brake Endorsement
  • Certified Public Accountant

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