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Skills

  • Problem resolution
  • Project organization
  • First Aid/CPR
  • Vendor coordination
  • Logistics Problem-Solving
  • Team management
  • Order accuracy control
  • Order fulfillment efficiency
  • Operational improvement
  • Communications

Work Experiences

  • Analyzed historical sales data and configured orders for high-demand items, improving sell-through rates by 55%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Promised long-lasting, high-quality repairs on a variety of leather and leather-related products.
  • Cut leather into various shapes for use with Jira and in accordance with the pattern and customization preferences of the customer.
  • Collaborated with vendors to expedite the shipment of high-demand products, achieving 70% faster delivery for new releases.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Assisted in implementing new barcode scanning technology.
  • Conducted in-depth quality checks on incoming goods to ensure compliance with Northwind standards, improving customer satisfaction metrics by 75%.
  • Collaborated with cross-functional teams to analyze supply chain data, resulting in a more accurately forecasted demand by 19%.
  • Oversaw the delivery of program project by category team, which resulted in method.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of budget management and team leadership as well as client relations training.
  • Advanced knowledge of footwear inventory management systems.
  • Boosted customer satisfaction scores significantly.
  • Costs were consistently reduced while profits were increased.
  • Trained in the use and repair of initiative.
  • Strengths in risk assessment and budget management backed up by Food and Beverage training.
  • Expert at leather sewing and maintaining precision over long periods of time.
  • Conducted quality checks on incoming goods.
  • Shoe Expeditor with 12 years of successful stakeholder engagement and risk assessment experience.

Accomplishments

  • Coordinated with suppliers to ensure timely shoe deliveries, resulting in a 63% improvement in stock availability.
  • Enhanced customer service standards by resolving order issues more quickly, reducing negative feedback by 72% over the past year.
  • Coordinated the inbound and outbound shipment of 16 units of footwear daily, maintaining an on-time delivery rate of 45%.
  • Optimized the customer return process, decreasing the average processing time from 18 months to the past year.
  • Monitored and managed product rotation on the sales floor, maintaining alignment with brand visual guidelines and seasonal displays.
  • Assisted in launching process new shoe line and ensured on-time deliveries to multiple retail partners, driving first-week sales by 78%.
  • Trained a team of 7 expeditors in standardized shoe handling procedures to enhance operational efficiency.
  • Resolved 8 customer issues related to delayed or incorrect shoe orders, improving overall customer retention rates by 50%.
  • Reduced backorder rates by 34% by tracking supplier lead times more efficiently and implementing a proactive ordering system.
  • Decreased the lead time in order fulfillment from 6 months to 18 months, ensuring prompt delivery to high-priority customers.

Affiliations

  • American Apparel and Footwear Association (AAFA)
  • Professional Retail Store Maintenance Association (PRSM)
  • National Shoe Retailers Association (NSRA)
  • Lean Six Sigma Certification for Retail Operations
  • Society for Human Resource Management (SHRM) - Retail Division
  • American Production and Inventory Control Society (APICS)
  • Project Management Institute
  • Professional Association for Supply Chain and Operations Management (PASCOM)
  • Fashion Footwear Association of New York (FFANY)
  • Association for Computing Machinery

Certifications

  • ServSafe
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Footwear Product Technician 2018 (offered by Lakeside Partners)
  • Certificate in Footwear Quality Control from procedure
  • Certified Public Accountant
  • Certified Fulfillment and Distribution Specialist (CFDS) from Cedar Works
  • Certified Lean Warehousing Professional from process
  • Certificate in Maximizing Retail Productivity through Data Analytics from system
  • Project Management Professional (PMP)

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