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Skills

  • Complaint resolution techniques
  • Communication skills
  • Business operations
  • Client care and engagement
  • Organization
  • Consulting with cross-functional teams
  • Administrative support
  • Relationship development
  • Scheduling and calendar management
  • MS Office

Work Experiences

  • Oversaw method employees and delegated work assignments strategically to meet the office's administrative needs.
  • Proofed standard and system documents to ensure that all correspondence was error-free.
  • Assisted more than 17 Housing Support Clerks with clerical needs such as taking messages, scanning documents, and routing business correspondence.
  • Achieved results over 2020.
  • Addressed housing inquiries with personalized attention.
  • Answered clients' and Housing Support Clerks' phone calls and provided information to inform and educate callers.
  • Improved communication by efficiently managing incoming correspondence, such as phone calls, emails, and letters.
  • Assisted in organizing initiative.
  • Coordinated office activities in order to streamline operations and ensure adherence to company policies.
  • Was in charge of sorting and distributing incoming mail to the appropriate departments and personnel.

Summaries

  • Miscellaneous student seeking hands-on experience through an internship in performance reporting.
  • Knowledge of Jira in depth, as well as vendor management and risk assessment abilities.
  • Results-oriented Miscellaneous professional with quality assurance, client relations, and strategic planning strengths.
  • Housing Support Clerk is a hardworking and dependable Housing Support Clerk who excels at stakeholder engagement and workflow optimization.
  • Housing Support Clerk who is extremely well-organized and has 5 years of experience in system office support.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Time management and communication are key strengths for all levels of personnel, management, and clients.
  • Self-driven Office Clerk with experience managing administrative operations in the Miscellaneous sector.
  • Effortlessly manages a wide range of administrative tasks, including mail, records, and travel arrangements.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Implemented automation tools for tracking and responding to maintenance requests, leading to a reduction in manual handling by 32%.
  • Tracked housing vacancies and facilitated outreach to fill vacancies faster, reducing the average unit downtime by 22%.
  • Assisted more than 9 families in navigating housing eligibility processes, helping increase low-income family placements by 82% under Oregon guidelines.
  • Designed and implemented an electronic filing system, reducing reliance on paper records by 73% and improving documentation retrieval times by 16 of hours per week.
  • Assisted in drafting and amending housing support procedures, keeping the program in line with evolving system housing regulations.
  • Organized quarterly housing program evaluations, using data-driven insights to enhance service delivery and placement success by 78%.
  • Maintained up-to-date records of occupancy and turnaround times, cutting vacant unit time by 40% through detailed monitoring and reporting.
  • Reduced intake assessment times by 18% by standardizing documentation procedures and implementing updated digital tools for record-keeping.
  • Supported budgetary planning efforts by tracking expenses, ensuring that operational costs remained within set limits by 65%.
  • Maintained tenant profiles in Asana, allowing for quick and efficient resolution of disputes with an average resolution time of 7 hours per case.

Affiliations

  • Affiliate of Housing and Support Alliance - actively engaged in tenant advocacy work category
  • Founding participant in Phoenix Tenant and Landlord Rights Collaboration metric
  • Completed Housing Specialist Training Program from Summit Group in 2018
  • Professional Development Certificate from National Affordable Housing Training Institute initiative
  • Volunteer for Seattle's Housing Stability Advocacy Project since 2019
  • Contributing member of National Association of Residential Property Managers (NARPM) process
  • Volunteer with local Habitat for Humanity Chapter, coordinating housing projects metric
  • Member of Urban Housing Collaborative - focusing on scheduling and tenant services standard
  • Certified Housing Support Clerk through the Professional Housing Network category
  • Professional Certificate in Tenant Support and Protection from program in 2018

Certifications

  • Certified in Housing Choice Voucher Program Operations by framework
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Association for Project Management (APM)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certification in Rental Property Management (RPM) by metric
  • Certified Public Housing Specialist (CPHS) by process
  • Certified Housing Asset Manager (CHAM) - framework

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