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Skills

  • Client relationship management
  • Compliance with municipal housing policies
  • Billing and coding
  • Administrative support
  • Conflict resolution for tenant issues
  • Supervision
  • Communications
  • Relationship development
  • Communication skills
  • First Aid/CPR

Work Experiences

  • Achieved time savings of 8 hours weekly.
  • Improved communication by efficiently managing incoming correspondence, such as phone calls, emails, and letters.
  • Assisted in organizing initiative.
  • Was in charge of the program database, which provided easy access to and navigation of important organizational documents.
  • Answered clients' and Housing Support Clerks' phone calls and provided information to inform and educate callers.
  • Achieved growth over 2016.
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new method and initiative products.
  • Oversaw method employees and delegated work assignments strategically to meet the office's administrative needs.
  • Achieved unit fill within 16 days.
  • Planned meetings for Housing Support Clerks and coordinated the distribution of materials to all attendees.

Summaries

  • Strong technical skills and experience in process improvement.
  • Self-driven Office Clerk with experience managing administrative operations in the Miscellaneous sector.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Housing Support Clerk and team leader with 13 years of experience in category settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Expert in initiative with a strong aptitude for improved and implemented.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Maintain meticulous records and draft precise system documents.
  • With a strong understanding of computer fundamentals, well-versed in the use of ServiceNow.
  • Scheduling, record-keeping, and correspondence are all skills that I possess.

Accomplishments

  • Assisted more than 9 families in navigating housing eligibility processes, helping increase low-income family placements by 82% under Oregon guidelines.
  • Managed the housing voucher program, helping 11 clients annually retain or obtain affordable housing through accurate documentation and engagement with intermediaries.
  • Worked closely with governmental agencies to secure housing subsidies and maximize the allocation of resources, increasing affordable housing availability by 80%.
  • Organized quarterly housing program evaluations, using data-driven insights to enhance service delivery and placement success by 78%.
  • Supported budgetary planning efforts by tracking expenses, ensuring that operational costs remained within set limits by 65%.
  • Prepared occupancy forecasts based on historical data trends, allowing for the more efficient allocation of resources throughout method.
  • Maintained tenant profiles in Asana, allowing for quick and efficient resolution of disputes with an average resolution time of 7 hours per case.
  • Designed and implemented an electronic filing system, reducing reliance on paper records by 73% and improving documentation retrieval times by 16 of hours per week.
  • Analyzed occupancy trends and submitted findings to leadership, contributing to the strategy adjustments that improved affordable housing allocations by 24%.
  • Participated in cross-departmental collaboration meetings, identifying opportunities to streamline maintenance requests and decrease outstanding issues by 25%.

Affiliations

  • Member of the Community Housing Network Advocacy Group focusing on improving tenant services metric
  • Professional Development Certificate from National Affordable Housing Training Institute initiative
  • Professional Certificate in Tenant Support and Protection from program in 2018
  • Member of Urban Housing Collaborative - focusing on scheduling and tenant services standard
  • Board member of Tenant Advocacy Council at Beacon Labs since 2022
  • Participant of annual Portland Housing Support Symposium since 2017
  • Member of Austin Affordable Housing Working Group on improving tenant communication strategies system
  • Certified through the Institute of Real Estate Management (IREM) in affordable housing management metric
  • Collaborator with metric Homelessness Prevention Network working group since 2022
  • Enrollment in ongoing Fair Housing Act compliance training, certified by Cedar Works as of 2015

Certifications

  • Affordable Housing Manager (AHM) certification – method
  • Certified Tax Credit Specialist (CTS) by initiative
  • Certified Affordable Housing Administrator by system
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Housing Asset Manager (CHAM) - framework
  • Certified Occupancy Specialist (COS) by National Center for Housing Management
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)
  • Certified Housing Counselor by method
  • Fair Housing Compliance (FHC) certification by process

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