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Skills

  • Business operations
  • SAP aptitude
  • Professional and mature
  • Scanning and copying
  • Communication skills
  • Advanced MS Office Suite knowledge
  • Affordable housing resource allocation
  • Communications
  • Attention to detail in document review
  • Confidential data handling

Work Experiences

  • Oversaw method employees and delegated work assignments strategically to meet the office's administrative needs.
  • Achieved exceptional community service.
  • Proofed standard and system documents to ensure that all correspondence was error-free.
  • Answered clients' and Housing Support Clerks' phone calls and provided information to inform and educate callers.
  • Organized training materials for onboarding sessions, including user manuals and method.
  • Achieved no missed opportunities for applicants.
  • Created professional charts, pivots, and filters to create, update, and maintain detailed documents and spreadsheets.
  • Use Workday to input procedure data into the system, following all procedures to keep information private.
  • Achieved growth over 2016.
  • Assisted more than 17 Housing Support Clerks with clerical needs such as taking messages, scanning documents, and routing business correspondence.

Summaries

  • In a busy office, prioritize tasks, compile data for reports, and complete strategic planning with minimal supervision.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Time management and communication are key strengths for all levels of personnel, management, and clients.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Housing Support Clerk.
  • Professional and well-versed office team member with excellent clerical skills and Miscellaneous knowledge.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Maintain meticulous records and draft precise system documents.
  • Proactive professional with strategic planning and data analysis expertise.
  • CPA certified

Accomplishments

  • Reduced intake assessment times by 18% by standardizing documentation procedures and implementing updated digital tools for record-keeping.
  • Maintained tenant profiles in Asana, allowing for quick and efficient resolution of disputes with an average resolution time of 7 hours per case.
  • Prepared occupancy forecasts based on historical data trends, allowing for the more efficient allocation of resources throughout method.
  • Facilitated lease renewals and updates for 7% of tenants, ensuring timely completion of mandatory annual re-certifications.
  • Worked closely with governmental agencies to secure housing subsidies and maximize the allocation of resources, increasing affordable housing availability by 80%.
  • Worked closely with relocation specialists to ensure 9 evicted tenants successfully transitioned into alternative housing within 14 days, minimizing unsheltered durations.
  • Implemented automation tools for tracking and responding to maintenance requests, leading to a reduction in manual handling by 32%.
  • Collaborated with cross-functional teams to audit unit compliance with health and safety codes, achieving a reduction in violations by 80% in 2019.
  • Designed and implemented an electronic filing system, reducing reliance on paper records by 73% and improving documentation retrieval times by 16 of hours per week.
  • Supported budgetary planning efforts by tracking expenses, ensuring that operational costs remained within set limits by 65%.

Affiliations

  • Member of Austin Affordable Housing Working Group on improving tenant communication strategies system
  • Coordinator for local Domestic Tenancy and Support Networking events procedure
  • Professional Certificate in Tenant Support and Protection from program in 2018
  • Facilitator for regional affordable housing forums with Boston Real Estate Council standard
  • Volunteer for local Housing and Urban Development Fair Housing Committees metric
  • Completed Housing Specialist Training Program from Summit Group in 2018
  • Accredited through Certified Occupancy Specialist (COS) training from National Center for Housing Management (NCHM) in 2020
  • Board member of Tenant Advocacy Council at Beacon Labs since 2022
  • Volunteer with local Habitat for Humanity Chapter, coordinating housing projects metric
  • Enrollment in ongoing Fair Housing Act compliance training, certified by Cedar Works as of 2015

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Apartment Manager (CAM) by National Apartment Association
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified Medicaid Housing Services Coordinator by program
  • Cisco Certified Network Associate (CCNA)
  • Landlord-Tenant Law Certification by method
  • SAP Certified Application Associate
  • Certified Housing Counselor by method
  • American Academy of Financial Management (AAFM)

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