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Skills

  • CRM Systems
  • Tax preparation
  • Talent management and staffing
  • Weekly Payroll
  • Stakeholder management
  • Social media
  • Outreach Programs
  • Financial Management
  • Team Leadership
  • Team leadership, training and development

Work Experiences

  • Collaborated closely with other stakeholders to ensure that issues were addressed quickly and that effective solutions were put in place.
  • Implemented new customer service and problem-solving procedures to improve client satisfaction.
  • Got better.
  • Invented
  • Solved
  • Implemented a business development initiative that resulted in the addition of 6 new clients and an increase in revenue from $9 to $18 in several months.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Had planned ahead.
  • Made a proposal
  • Sought advice.

Summaries

  • When developing programs to grow ministry and outreach, skilled in directing day-to-day operations.
  • Versatile Executive Director with a focus on advancing the mission and improving the efficiency of key programs.
  • Strong operational skills and a track record of enforcing policies and controlling budget expenditures.
  • Distinguished Executive Director with 13 years of experience in Community and Public Service and Community and Public Service interdisciplinary disciplines.
  • To maintain the company's vision, collaborates with management teams and stakeholders.
  • Prepared to contribute 10 years of experience to a growing community.
  • Innovative, talented, and driven leader dedicated to revolutionizing Community and Public Service and transforming underperforming segments into lean, agile, and long-term operations.
  • Looking for a challenging position in the public sector with room for advancement?
  • With a focus on the homeless and LGBTQ communities.
  • Team player who is adaptable and versatile while maintaining a sense of humour under pressure.

Accomplishments

  • Implemented a CRM system yielding a 17% improvement in donor relationship management across multiple fundraising channels.
  • Overhauled annual strategic planning for a Community and Public Service firm, resulting in growth acceleration by 68% and expanding the organizational footprint into standard.
  • Consulted executives on cost containment strategies, directly influencing the reduction of annual expenditures by $4.
  • Directed multi-phase project implementation timelines, meeting or exceeding a 78% on-time delivery rate and staying within budget across all phases.
  • Managed standard residential facility serving 12 families.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the integration of category post-merger, realizing 59% in synergy efficiencies and exceeding the initial forecasted value.
  • Led a cross-functional task force to streamline 18 business units, achieving $16 in cost savings through optimized resource allocation.
  • Collaborated with senior leadership in implementing a customer retention strategy, increasing customer loyalty and reducing churn by 10%.
  • Developed and administered an annual budget of $9, ensuring financial stability and adherence to forecasted revenue objectives.

Affiliations

  • International Leadership Association (ILA)
  • Rotary International
  • Association for Strategic Planning
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Institute of Supply Management (ISM)
  • Leadership Greater Austin
  • Project Management Institute (PMI)
  • International Society for Organization Development and Change
  • National Association for Business Economics
  • Corporate Executive Board (CEB)

Certifications

  • Certified Chief Executive (CCE) - Lakeside Partners
  • Financial Management Certification - metric
  • Business Process Reengineering Professional (BPRP) - standard
  • Certified Fund Raising Executive (CFRE)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Chartered Director (C.Dir) - Institute of Directors (IOD)
  • Licensed Clinical Social Worker
  • Salesforce

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