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Skills

  • High-volume dining
  • Guest Feedback Collection and Analysis
  • Food and beverage handling
  • Order accuracy
  • Bill computation
  • Adaptable to guest preferences and requests
  • Beverage preparation
  • Hospitality service expertise
  • Customer complaint resolution
  • Food presentation standards

Work Experiences

  • Addressed and resolved guest concerns.
  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.
  • Achieved record-setting timeliness.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Supported the needs of a 18-person wait staff who attended to the specific needs of countless customers on a daily basis for procedure restaurant with social relevancy and intentionality.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Arranged food, utensils, and condiments on trays so that meals could be served with all of the necessary ingredients.
  • Cashed out customers using cash registers and credit card machines, handling up to $5 in cash per event.

Summaries

  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Known for promoting appetizers, specialty items, and unique wine selections to significantly increase guest check averages.
  • With 8 years of experience serving food to category customers, this server is highly motivated.
  • Achieved a 19% improvement in order accuracy by supporting the rollout of a digital ordering system, transforming the room service operations for a five-star hotel.
  • Collaborative team leader with extensive experience in fair supervision.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Room Service Ambassador is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Worked with culinary team to plan and introduce new seasonal dishes which contributed to an increase in room service orders by 35% over one year.
  • Proactively upsold hotel packages during room service calls, resulting in total package sales increase of 15% by month end.
  • Played a key role in adjusting room service processes to align with standard sustainability initiatives, cutting single-use item consumption by 46%.
  • Implemented a new tray arrangement system that reduced delivery errors by 44%, significantly enhancing the guest dining experience.
  • Reduced order misplacements by 37% through the integration of mobile ordering technology, streamlining communication between departments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Reduced overall food waste for room service orders by 26% through more efficient portion control and waste tracking procedures.
  • Assisted in improving guest satisfaction by contributing to the optimization of room service menu, leading to a 34% increase in overall ratings.
  • Cross-trained in multiple hotel service areas, enabling flexible support during peak shifts and improving operational efficiency.

Affiliations

  • Rotary International
  • Certified Hospitality Educator (CHE) program by AHLEI
  • Restaurant Facility Management Association (RFMA)
  • Elite Bilingual Guest Services Professionals (EBGSP) – Multilingual Training
  • American Society of Safety Professionals
  • National Society of Minorities in Hospitality (NSMH)
  • American Marketing Association
  • American Hotel and Lodging Association (AHLA) – Guest Relations Specialty
  • National Restaurant Association (NRA) – Restaurant Operations and Room Service Division
  • International Food Safety & Quality Network (IFSQN)

Certifications

  • Time Management in Guest Services Certification - process
  • Certified Customer Service Professional (CCSP) - Summit Group
  • Front Desk Representative Certification - Lakeside Partners
  • ServSafe
  • Basic Beverage & Alcohol Safety Training Certification - Columbus
  • Certified Guest Services Professional (CGSP) - Lakeside Partners
  • HACCP Certification (Hazard Analysis Critical Control Point) - framework
  • Safe Alcohol Service Certification (Program or State-specific) - Portland
  • Certified Hospitality Supervisor (CHS), Vantage
  • Hotel Industry Analytics (CHIA) Certification - Vantage

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