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Skills

  • Document scanning
  • Case documentation
  • Dual diagnoses expert
  • Food preparation
  • Intervention planning
  • Team Leadership
  • Project management
  • Extremely organized
  • Budgets
  • Framework equipment

Work Experiences

  • Achieved 90% client retention by developing specialized long-term care plans that meet individual needs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 30% reduction in conflict-triggered incidents.
  • Prescribed and monitored psychiatric medications and, when necessary, suggested clinical interventions.
  • Demonstrated sensitivity to the clients' and families' cultural and linguistic needs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Helped clients transition smoothly by encouraging and reassuring them throughout the process.
  • Mediated conflicts between families in order to clarify and resolve underlying issues.
  • Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished Lead Counselor recognized for launching effective crisis protocols, mentoring junior counselors, and delivering evidence-based therapy methods that boost departmental success and client outcomes.
  • Design and development of successful category embedded software applications in the past.
  • Lead Counselor with 13 years of successful stakeholder engagement and workflow optimization experience.
  • Customer-focused Sales Representative with 7 years of experience solving problems for clients.
  • Within Miscellaneous, senior Lead Counselor and outstanding performer in stakeholder engagement and cross-functional collaboration.
  • Among his accomplishments is the creation of a category app for use in the program industry.
  • Client-focused Lead Counselor.
  • Professional with 3 years of progressive experience in the field who is highly organized and detail-oriented.
  • Currently looking to use my background and experience to advance my career as a Lead Counselor with a reputable company that values hard work and professionalism.

Accomplishments

  • Reduced
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Created specialized intervention strategies for at-risk adolescents, reducing behavioral incidents by 46% in Austin.
  • Identified
  • Ensured
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consulted
  • Created
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Created a peer counseling mentorship program, resulting in improved junior counselor confidence and a 37% reduction in employee turnover.

Affiliations

  • Society of Human Resource Management
  • American Academy of Experts in Traumatic Stress (AAETS) – Certified expert in traumatic stress management
  • American Counseling Association (ACA) – Active Member since 2016
  • American Society of Safety Professionals
  • National Association for Addiction Professionals (NAADAC) – Participated in policy roundtable on substance abuse counseling
  • Rotary International
  • Council for Accreditation of Counseling and Related Educational Programs (CACREP) – Member of the task force on ethical practices
  • National Council on Family Relations (NCFR) – Promoted multidisciplinary approaches to systemic family therapy
  • National Board for Certified Counselors (NBCC) – Board-Certified Counselor
  • The Anxiety and Depression Association of America (ADAA) – Conducted research presentations on anxiety reduction techniques

Certifications

  • Certified Specialist in Group Work (CSGW)
  • National Certified Counselor (NCC)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Protection Officer (CPO)
  • Certified Clinical Anxiety Treatment Professional (CCATP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Board Certified TeleMental Health Provider (BC-TMH)
  • TeleMental Health Certification Cedar Works
  • Certified Public Accountant

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