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Skills

  • Data accuracy and audit preparation
  • MRI accounting software
  • Problem resolution
  • Federal and local housing program compliance
  • Vendor relationship management
  • Database management
  • Regulatory compliance
  • City and county regulations
  • Client-centered service approach
  • Conflict resolution with tenants and owners

Work Experiences

  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Ensured that a sufficient number of units were available for sale at all times.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Achieved a 70% retention rate for at-risk tenants.
  • Achieved move-in ready status efficiently.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Positive and conscientious initiative professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved zero findings over 7 property audits.
  • Adapted to regulatory changes.
  • Oversee all aspects of initiative buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • In stressful situations, maintains a calm and professional demeanor.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Built strong relationships with tenants, vendors, and property owners.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Led a team of 6 administrative staff in processing leasing contracts and compliance documentation in accordance with HUD regulations.
  • Leveraged QuickBooks for tracking tenant applications and compliance status, optimizing workflows and improving data transparency.
  • Reduced instances of non-reimbursable expenses by $2 annually through detailed analysis of property reports.
  • Collaborated with local housing authorities to resolve complex tenant eligibility concerns, resulting in a compliance rate of 18%.
  • Audited resident files for accuracy and completeness, reducing the number of compliance-related errors by 60% in 6 months.
  • Streamlined lease renewal processes for 18 units, reducing tenant turnover and administrative workload by 80% hours per month.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed annual recertifications for 16 units, ensuring full compliance with local, state, and federal housing regulations.
  • Reduced vacancy turnaround times by 66% through effective collaboration with maintenance teams and vendors.
  • Onboarded and trained leasing agents on HUD's tenant selection process, resulting in 55% improvement in application accuracy.

Affiliations

  • Project-Based Learning Association for Property Managers (PBLAPM)
  • Society of Women Engineers
  • Project Management Institute
  • American Medical Informatics Association
  • Young Residential Property Managers Association (YRPMA)
  • Community Housing Providers Affiliation (CHPA) - Atlanta
  • CERT Housing Programs Auditors Council (CHPAC)
  • Association for Supply Chain Management (APICS)
  • Council for Affordable and Rural Housing (CARH)
  • National Affordable Housing Management Association (NAHMA)

Certifications

  • Certified Public Accountant
  • HUD Occupancy Certification from system
  • REAC Inspection Certification from framework
  • Certified Professional Housing Manager (CPHM) from category
  • Cisco Certified Network Associate (CCNA)
  • Certified Housing Voucher Specialist (HVS) from program
  • Uniform Physical Condition Standards (UPCS) Certification from initiative
  • Certified Housing Asset Manager (CHAM) from standard
  • Certified Leasing Specialist (CLS) from metric
  • Cisco Certified Internetwork Expert (CCIE)

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