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Skills

  • Recruitment
  • Food plating and presentation
  • Cost controls
  • Health and safety compliance
  • Scheduling
  • Customer service
  • Customer experience enhancement
  • Budgeting
  • Conflict resolution and mediation
  • Safe food handling

Work Experiences

  • Achieved 41% higher order rates.
  • Conducted regular performance reviews with team members.
  • Achieved a 18% increase in repeat orders from VIP guests.
  • Collaborated with concierge teams.
  • Coordinated services with holidays.
  • All kitchen staff was hired and managed by me.
  • Accelerated team proficiency.
  • Boosted in-room dining revenue by $2.
  • Boosted order rates by 83%.
  • Collaborated with external vendors to introduce sustainable dining options, winning Top Performer for a green dining initiative.

Summaries

  • Achieved annual savings of $2.
  • Achieved a 78% improvement in guest feedback scores.
  • Costs were consistently reduced while profits were increased.
  • In-Room Dining Manager is a dynamic In-Room Dining Manager with 13 years of experience in providing high-quality food services.
  • Achieved a 47% increase in positive feedback from VIP and repeat guests.
  • Achieved 78% increases in repeat orders.
  • In-Room Dining Manager is a dedicated and hardworking Miscellaneous food service director with 13 years of experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • In-Room Dining Manager is a multi-talented In-Room Dining Manager who is consistently rewarded for planning and operational improvements.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.

Accomplishments

  • Coordinated with the housekeeping team to ensure timely service delivery, which improved overall guest dining speed by 47%.
  • Partnered with the IT department to launch a contactless in-room dining application, improving average order volume by 19% over 8 months.
  • Identified and partnered with local suppliers to offer fresh and sustainable ingredients, earning recognition from framework for eco-conscious sourcing.
  • Developed and implemented guest feedback system that increased positive reviews by 43% within 14 months.
  • Monitored and analyzed in-room dining order patterns to customize offerings, which boosted average guest check amounts by system7 per order.
  • Collaborated with team of 4 in the development of standard.
  • Developed and enforced standard operating procedures for staff, reducing guest complaints by 75% over 17 months.
  • Collaborated with the Head Chef to design seasonal in-room dining menus, driving an increase in guest order frequency by 75%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led cross-team sessions to align in-room dining services with guest preferences, resulting in an increase of average customer satisfaction ratings by 51%.

Affiliations

  • International Customer Service Association (ICSA)
  • National Association of Hotel & Lodging Managers
  • Project Management Institute
  • International Food Safety & Quality Network
  • Women in Hospitality Mentorship Program
  • Hospitality Financial and Technology Professionals (HFTP)
  • Certified Hospitality Revenue Manager (CHRM)
  • Professional Convention Management Association (PCMA)
  • American Society of Safety Professionals
  • National Association of Social Workers

Certifications

  • Food & Alcohol Safety Certification (TAP Series)
  • Certified in Food Allergies and Sensitivity Awareness Harbor & Co.
  • ServSafe Food Protection Manager Certification - Cedar Works
  • CompTIA Network+
  • Diploma in Hospitality Management 2016 Summit Group
  • CompTIA Security+
  • Certified Restaurant Manager (CRM) – Lakeside Partners
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Wine and Culinary Certified Professional (WCCP) Harbor & Co.

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