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Skills

  • Budget planning and cost control
  • Lean Six Sigma methodologies
  • Risk assessment and mitigation
  • Employee training and development
  • MS Office
  • Technical documentation
  • Conflict resolution
  • Customer service
  • Operational improvement
  • Operational excellence strategies

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Restructured procedures in order to create and execute projects in collaboration with Process Improvement Coordinator.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Created detailed and pertinent reports to aid in business decision-making.
  • Analyzed end-to-end performance data in 2020.
  • Achieved $3 savings.
  • Collaborated with senior management.
  • Worked with business leaders in the areas of project management, data analysis, and cross-functional collaboration.
  • Used Microsoft Excel to collect, organize, and model data.
  • Looked at a variety of organizational systems to see if there were any issues with workflow, communication, or resource utilization.

Summaries

  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.
  • Within Miscellaneous, senior Process Improvement Coordinator and outstanding performer in cross-functional collaboration and stakeholder engagement.
  • Achieved 24% faster lead times.
  • Achieved annual savings of $13 in operational costs.
  • Achieved compliance with new technologies.
  • Helping business leaders understand all aspects of operations is something I'm used to.
  • Accomplished in vendor management optimization, reducing cycle times by 7 days and increasing partner collaboration with strategic process enhancements.
  • Achieved workflow improvements of up to 20% %.
  • Achieved a 44% reduction in bottlenecks.
  • Achieves sustainable process refinements.

Accomplishments

  • Designed and implemented a cycle time reduction plan, decreasing the production time of client relations by 64% in 2020.
  • Coached team members on lean methodologies, leading to faster problem resolution and a 81% increase in departmental efficiency.
  • Worked closely with stakeholders to create a scalable SOP framework, decreasing new hire ramp-up time by 33%.
  • Analyzed key performance indicators (KPIs) that revealed inefficiencies in workflow, resulting in a 66% reduction in turnaround times for project management.
  • Optimized supplier evaluation criteria, improving procurement delivery speed by 73% and reducing quality defects.
  • Led a team to improve process efficiency for metric, reducing cycle time from 18 hours to 7 hours and increasing throughput by 35%.
  • Led a cross-departmental initiative that reduced process bottlenecks by 21%, directly contributing to a company-wide savings of $10.
  • Championed a project that improved time to market by 71% by optimizing cross-functional workflows in 2015.
  • Documented and resolved framework which led to metric.
  • Analyzed internal feedback from 15 stakeholders and created a process improvement strategy that saved $3 in operational costs over three years.

Affiliations

  • National Society for Performance Improvement Professionals (NSPIP) – Involvement in professional development focused on increasing workplace efficiency through thoughtful process reengineering.
  • Rotary International
  • Lean & Agile Education Summit – Participated in annual summits discussing the latest trends and applications in lean and agile process improvements.
  • Council for Six Sigma Certification – Achieved Scrum Master, demonstrating proficiency in Six Sigma methodology and data-driven process optimization.
  • Institute for Operations Research and the Management Sciences (INFORMS) – Membership involvement in quantitative methods for improving operational productivity.
  • Council for Operations Management Professionals (COMP) – Active participation in annual conferences and workshops on operations management best practices.
  • Change Management Institute (CMI) – Focus on driving successful change and transitions while minimizing disruption and maintaining continuity.
  • Toastmasters
  • International Association of Administrative Professionals
  • World Confederation of Productivity Improvement Professionals – Engaged in thought leadership on operational improvements, hosting panels and workshops on process optimization.

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Enterprise Risk Management Certification - metric
  • Certified Business Process Improvement Professional (CBPIP) - procedure
  • Certified Six Sigma Black Belt (CSSBB) - category
  • Certified Internal Auditor (CIA) – Institute of Internal Auditors (IIA)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Organizational Excellence Specialist (COES) - Harbor & Co.
  • AgilePM Foundation & Practitioner Certification - Agile Business Consortium

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