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Skills

  • Healthcare regulatory policy interpretation
  • Electronic medical billing systems proficiency
  • Accreditation coordination
  • Medical staff scheduling and workforce planning
  • Healthy meal preparation
  • Conflict resolution and problem-solving
  • Medical claims verification and approval process
  • Financial Forecasting and Reporting
  • Project oversight
  • EHR system implementation and optimization

Work Experiences

  • Was in charge of a group of 18 pharmacy technicians.
  • Reviewed and explained insurance plans to patients in order to ensure that they understood payment policies and procedures completely.
  • Chaired quality improvement committee meetings, resulting in the successful implementation of 13 new protocols that enhanced patient outcomes by 74%.
  • Cross-training of 12 new hires was implemented to provide coverage during absences.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $11 operating budget.
  • Achieved 84% growth in outpatient services.
  • Achieved results in 7 months.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Achieved cost savings of $15 in 2023.
  • Achieved a 42% reduction in hospital readmission rates.

Summaries

  • A gifted individual who speaks 6 languages fluently.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Advocated for community health collaboration.
  • Adept at creating cost-saving initiatives.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Medical Service Coordinator with extensive medical terminology, billing codes, and medical transcription knowledge.
  • Achieved 71% growth in digital health usage over 3 months.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Coordinate patient admission and discharge.

Accomplishments

  • Participated in and led regional stakeholder meetings, increasing patient referrals by 23%, strengthening the facility's reputation in the local healthcare ecosystem.
  • Developed and executed cost-saving initiatives that reduced overall facility expenses by $11 annually, ensuring optimum care standards were maintained.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed patient referral coordination strategies, resulting in a seamless integration with referring providers and an increase in patient referral rates by 72%.
  • Developed and enforced new health and safety standards, reducing workplace incidents by 59% and promoting a more secure working environment.
  • Directly oversaw the opening of 4 new surgical units, ensuring operational standards were met and enhancing service offerings for patients.
  • Coordinated the implementation of new billing software that integrated front-office and back-office operations, reducing billing errors by 15%.
  • Documented and resolved system which led to metric.
  • Led a healthcare compliance team during an external audit, achieving PMP with zero violations, enhancing the organization’s reputation for regulatory adherence.
  • Conducted data-driven reviews of departmental performance, producing recommendations that increased operational efficiency by 53%.

Affiliations

  • American Society of Safety Professionals
  • National Association of Social Workers
  • American Hospital Association (AHA)
  • Project Management Institute (PMI) - Healthcare Specific Chapter
  • International Association of Healthcare Central Service Material Management (IAHCSMM)
  • Institute for Healthcare Improvement (IHI)
  • Lions Club
  • American Health Information Management Association (AHIMA)
  • American Association for Physician Leadership (AAPL)
  • Certified Professional in Healthcare Quality (CPHQ) Membership

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Practice Executive (CMPE) - Harbor & Co.
  • ServSafe
  • Certified Professional in Healthcare Quality (CPHQ)
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Certified Specialist in Managed Care (CSMC)
  • Fellow of the American College of Healthcare Executives (FACHE)
  • Healthcare Compliance Certification (CHC) - Compliance Certification Board
  • Lean Six Sigma Black Belt for Healthcare - Beacon Labs

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