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Skills

  • Seasoned in medical clinical procedures
  • Immunizations
  • Clinic operations management
  • Multilingual communication in clinical settings
  • Cross-functional team leadership
  • Pharmacy operations management
  • Relationship building and retention
  • Loss prevention management
  • Inventory and restocking
  • Healthcare pricing strategy development

Work Experiences

  • Increased patient satisfaction by 17% within three years.
  • Checked with insurance companies to make sure coverage, deductibles, and payments were correct.
  • Achieved a 68% reduction in formal complaints.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Achieved cost savings of $15 in 2023.
  • Organized and updated charts with clinic notes, retrieved scans, requested medical records, and confirmed appointments verbally over the phone.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Was in charge of a group of 18 pharmacy technicians.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 8%.

Summaries

  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Adept in relationship building.
  • Develop and lead an office staff that is productive and efficient.
  • Medical Services Manager with 12 years of successful project management and data analysis experience.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Achieved 69% growth in outpatient services.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Hope to help Harbor & Co. Achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Strengths in stakeholder engagement and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Led initiatives to improve revenue cycle management, reducing average claim processing time by 15 days and increasing cash flow by 78%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 17 in the development of framework.
  • Utilized health informatics to analyze patient care metrics, leading to the identification of key areas for improvement, reducing readmission rates by 73%.
  • Worked with finance to monitor facility budget, identifying and resolving discrepancies which resulted in a 70% reduction in unexpected costs.
  • Conducted data-driven reviews of departmental performance, producing recommendations that increased operational efficiency by 53%.
  • Documented and resolved system which led to metric.
  • Collaborated on the design and launch of a mobile app to improve patient-facing telehealth solutions, increasing virtual visit participation by 81%.
  • Managed cross-functional teams of 17, coordinating efficient task delegation and fostering a collaborative work environment that improved patient throughput by 28%.
  • Participated in and led regional stakeholder meetings, increasing patient referrals by 23%, strengthening the facility's reputation in the local healthcare ecosystem.

Affiliations

  • American Association of Healthcare Administrative Management (AAHAM)
  • Association of Physician Practice Management (AAPC)
  • Jaycees
  • American Association of Managed Care Nurses (AAMCN)
  • Medical Group Management Association (MGMA)
  • Toastmasters
  • Society of Women Engineers
  • Quality Assurance and Management Special Interest Group (QAMSIG) - Healthcare Chapter
  • National Association for Healthcare Quality (NAHQ)
  • Healthcare Information and Management Systems Society (HIMSS) - Revenue Cycle Improvement Chapter

Certifications

  • Certified Patient Experience Professional (CPXP)
  • Accredited Health Services Administrator (AHSA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Revenue Cycle Specialist Certification (CRCS-I)
  • Certified Public Accountant
  • Healthcare IT Certification (CHCIO) - Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • CompTIA Security+

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