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Skills

  • Framework equipment
  • Cross-functional team collaboration
  • Customer service
  • Patient retention analytics
  • Customer service excellence
  • Supervision
  • Medical billing software Adobe Creative Suite proficiency
  • Patient intake process improvement
  • Relationship development
  • Complex treatment planning (orthodontics, cosmetics)

Work Experiences

  • Created treatment plans for 17 patients per week.
  • Coordinated and led team training sessions for compliance with new insurance claim processing software, reducing denied claims by 66%.
  • Acted as a liaison between patients and insurance companies.
  • Achieved growth in the first 16 months.
  • Assisted in tracking lab case shipments and appointment follow-ups, shortening turnaround time on patients’ custom dental appliances by 10 days.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Achieved refunds within 10 months.
  • Created and tracked treatment plans for 9 patients per week, ensuring 100% accuracy in documentation and billing.
  • Coordinated appointments for 17 practitioners.
  • Coordinated team training sessions.

Summaries

  • Adept at managing the full cycle of dental patient coordination, including EHR management, scheduling, and insurance reimbursement recovery, consistently recovering more than $8 annually.
  • Achieved this within 3 months.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved 68% higher treatment adherence.
  • Adept at managing over 2 patient records in compliance with HIPAA guidelines and implementing filing systems that ensure 100% accuracy and security.
  • Dental Treatment Coordinator is a multi-talented Dental Treatment Coordinator who is consistently rewarded for planning and operational improvements.
  • Consistently recovered more than $3 annually.
  • Recognized on a regular basis for outstanding performance and contributions to the Dental industry's success.
  • Adept at managing over 13 patient records.

Accomplishments

  • Proactively followed up on unpaid claims, resolving outstanding issues, and recovered an average of $10 per month in claims revenue.
  • Reduced patient appointment no-shows by 68% through effective reminder communication strategies, utilizing text message and email platforms.
  • Completed the full implementation of Microsoft Excel to digitize patient records, achieving a paperless office environment which streamlined workflows and reduced record-keeping time by 47%.
  • Leveraged SAP to streamline insurance claim submissions, reducing processing times and increasing claims approval rate by 59%.
  • Partnered with the clinical team to streamline multi-phase treatment coordination, resulting in a 45% reduction in treatment pauses or delays.
  • Advised patients on complex treatment plans in coordination with interdisciplinary teams, leading to smoother workflows and a 25% rate of successful outcomes.
  • Implemented feedback from patient satisfaction surveys, leading to a 69% rise in Net Promoter Score (NPS) over one year.
  • Streamlined the patient intake process, reducing average check-in time by 73%, enhancing patient satisfaction and office efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created templates for standardized communication with dental labs, reducing lead times and return visits while optimizing the accuracy of dental fixtures by 45%.

Affiliations

  • International Association of Administrative Professionals
  • The Academy of Laser Dentistry (ALD)
  • Association for Dental Implantology (ADI)
  • Invisalign Provider Network
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Lions Club
  • American Academy of Cosmetic Dentistry (AACD)
  • American Medical Informatics Association
  • Healthcare Business Management Association (HBMA)

Certifications

  • Certified Treatment Planner (CTP) by Academy of Dental Treatment Coordinators (ADTC)
  • Certified Business Analysis Professional (CBAP)
  • Basic Life Support (BLS) Certification by American Heart Association (AHA)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Professional in Healthcare Quality (CPHQ) – by National Association for Healthcare Quality (NAHQ)
  • Certified Medical Office Manager (CMOM) from Practice Management Institute
  • Dental Office Radiography Certification by framework
  • Certified Healthcare Access Associate (CHAA) by metric

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