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Skills

  • Conflict resolution
  • Conflict management with patients and insurance providers
  • Customized patient consultations
  • Regulatory compliance
  • Electronic Health Record (EHR) management
  • Multitasking in fast-paced environments
  • Patient Feedback Improvement
  • Customer service
  • Appointment reminder systems
  • Budgets

Work Experiences

  • Was in charge of financial documents like expense reports and invoices.
  • Coordinated team training sessions.
  • Achieved growth in the first 16 months.
  • Assisted in tracking lab case shipments.
  • Collaborated with marketing to design patient materials.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Cut patient waiting time by 5 days.
  • Cut down insurance denial rates by 74% %.
  • Collaborated with marketing to design informative patient materials and flyers, contributing to a 82% increase in dental plan enrollments.
  • Decreased administrative errors by 71%.

Summaries

  • Dental Treatment Coordinator with 8 years of experience in process industry is meticulous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at managing over 2 patient records in compliance with HIPAA guidelines and implementing filing systems that ensure 100% accuracy and security.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently recovered more than $5 in outstanding claims annually.
  • Achieved results within 13 months.
  • Achieved a 84% satisfaction increase.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Consistent service excellence.

Accomplishments

  • Successfully closed revenue gaps by following up with patients regarding their postponed treatments, increasing treatment follow-through by 79% in three years.
  • Implemented feedback from patient satisfaction surveys, leading to a 69% rise in Net Promoter Score (NPS) over one year.
  • Collaborated with insurance companies to update and verify patient benefits, leading to a 48% drop in claim rejections and disputes.
  • Coordinated dental specialists and organized referrals for 6 special cases per month, ensuring seamless and timely patient care across different departments.
  • Effectively managed clinic workflow during peak operational hours, reducing treatment delays by 38% and improving patient throughput.
  • Introduced a standardized patient check-out process that reduced clerical errors by 72% and expedited payment collection for completed treatments.
  • Implemented an organized case presentation system for large treatment plans, which improved patient case acceptance by 77% over a span of two years.
  • Managed and tracked production and collection goals on a weekly basis, reporting findings to senior management, helping the practice achieve 15% profitability growth.
  • Leveraged SAP to streamline insurance claim submissions, reducing processing times and increasing claims approval rate by 59%.
  • Developed a patient education system using digital materials to explain orthodontic treatment options, resulting in a 60% increase in elective treatment conversions.

Affiliations

  • National Association of Healthcare Access Management (NAHAM)
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • National Healthcareer Association (NHA)
  • Certified Medical Reimbursement Specialist (CMRS)
  • Lions Club
  • Health Care Administrators Association (HCAA)
  • Certified Professional Coder (CPC) from AAPC
  • American Marketing Association
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Certified Provider Credentialing Specialist (CPCS) by National Association Medical Staff Services (NAMSS)
  • Apple Certified Associate (ACA)
  • Certified in Electronic Health Records (CEHRS) by National Healthcareer Association (NHA)
  • Certified Professional in Patient Safety (CPPS) by Institute for Healthcare Improvement
  • OSHA Compliance Dental Office Certification by Harbor & Co.
  • Certified Medical Office Manager (CMOM) from Practice Management Institute
  • CPR and AED Certification by American Safety and Health Institute (ASHI)
  • Basic Life Support (BLS) Certification by American Heart Association (AHA)
  • National Provider Identification Credential (NPI) by National Plan & Provider Enumeration System (NPPES)
  • Google Certified Professional Cloud Architect

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