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Skills

  • Multitasking in fast-paced environments
  • Patient retention analytics
  • Customized patient consultations
  • Organization
  • Patient intake process improvement
  • Appointment reminder systems
  • Accuracy in documentation and record-keeping
  • Billing and coding accuracy
  • Insurance claim dispute resolution
  • Cross-functional team collaboration

Work Experiences

  • Decreased administrative errors by 38% by digitizing treatment plans and streamlining patient communications in 2023.
  • Achieved a 76% improvement in patient satisfaction.
  • Conducted regular follow-up calls.
  • Cut supply shortages by 36% over 15 months.
  • Collaborated with the dental team to customize and optimize treatment plans, increasing patient retention by 83% in 2022.
  • Coordinated and led team training sessions for compliance with new insurance claim processing software, reducing denied claims by 66%.
  • Acted as a liaison between patient and insurance companies to resolve treatment claim disputes, resulting in over $8 refunded within 10 months.
  • Acted as a liaison between patients and insurance companies.
  • Decreased administrative errors by 71%.
  • Collaborated with marketing to design informative patient materials and flyers, contributing to a 82% increase in dental plan enrollments.

Summaries

  • Dedicated to learning, growing, and succeeding in Dental.
  • Tableau advanced abilities
  • Exceptional attention to detail, collaboration, and typing skills.
  • Strengths in strategic planning and client relations backed up by Dental training.
  • Clear understanding of stakeholder engagement and team leadership as well as performance reporting training.
  • Achieved results over 15 months.
  • Trained in Tableau and possesses exceptional process improvement abilities.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Adept at managing dental patient coordination.
  • Knows how to manage charts, forms, and payments.

Accomplishments

  • Introduced a standardized patient check-out process that reduced clerical errors by 72% and expedited payment collection for completed treatments.
  • Implemented an organized case presentation system for large treatment plans, which improved patient case acceptance by 77% over a span of two years.
  • Managed and tracked production and collection goals on a weekly basis, reporting findings to senior management, helping the practice achieve 15% profitability growth.
  • Streamlined the patient intake process, reducing average check-in time by 73%, enhancing patient satisfaction and office efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Advised patients on complex treatment plans in coordination with interdisciplinary teams, leading to smoother workflows and a 25% rate of successful outcomes.
  • Resolved product issue through consumer testing.
  • Created templates for standardized communication with dental labs, reducing lead times and return visits while optimizing the accuracy of dental fixtures by 45%.
  • Coordinated scheduling for a high-volume dental practice, optimizing workflow and increasing overall treatment completion rate by 79% within 18 months.
  • Coordinated dental specialists and organized referrals for 6 special cases per month, ensuring seamless and timely patient care across different departments.

Affiliations

  • Healthcare Business Management Association (HBMA)
  • National Healthcareer Association (NHA)
  • Medical Group Management Association (MGMA)
  • American Marketing Association
  • Dental Entrepreneur Women (DEW)
  • Invisalign Provider Network
  • Association for Dental Implantology (ADI)
  • Project Management Institute
  • International Association of Administrative Professionals
  • Dental Practice Managers Association (DPMA)

Certifications

  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Dental Insurance Coordinator (CDIC) by Dental Insurance Academy
  • Certified Professional in Healthcare Quality (CPHQ) – by National Association for Healthcare Quality (NAHQ)
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • OSHA Compliance Dental Office Certification by Harbor & Co.
  • Certified Dental Treatment Coordinator (CDTC) by DentalCare Academy
  • Healthcare Compliance Certification (HC-TD) by Health Care Compliance Association (HCCA)

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