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Skills

  • Client Satisfaction Enhancement to 17%
  • HVAC systems
  • Communications
  • Field Testing Execution and Reporting
  • Customer relationship management
  • Cross-functional team collaboration
  • Compliance with Industry Regulations (system)
  • Metric equipment
  • Data-driven decision making
  • Emergency Maintenance Execution under Pressure

Work Experiences

  • Examined alarm systems and monitors to ensure that they met carbon monoxide and fire safety standards and that personnel were protected.
  • Actively collaborated on the deployment of procedure protocols.
  • Did general cleaning and housekeeping tasks such as sweeping, pulling weeds, painting, and power washing.
  • Looked into and fixed mechanical issues with machines like program and framework.
  • Produced parts and assemblies in a timely and efficient manner while maintaining tight tolerances.
  • Conducted field testing operations.
  • Completed projects 6% under budget.
  • Used Jira and SAP to check for electrical continuity and wiring.
  • Commissioned networks across 12 client sites.
  • Evaluated operating conditions and made adjustments to improve performance and extend the life of the equipment.

Summaries

  • Flexible work and shift schedules are required, as well as proficiency with basic hand and power tools.
  • Achieved a 22% customer satisfaction rating.
  • Boosted productivity.
  • Lifts 4 pounds and efficiently manages job responsibilities to meet deadlines.
  • Strengths in performance reporting and quality assurance backed up by Telecommunications and Wireless training.
  • Determined Maintenance Worker with expertise in performing routine operation checks on work equipment and adhering to all safety precautions to prevent injuries.
  • Maintenance Supervisor with 6 years of experience leading teams in maintenance-related roles.
  • Accomplished leader skilled in mentoring junior techs.
  • In all situations, lifts 12 pounds safely and effectively while adhering to strict safety protocols.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed a real-time tracking system for mobile field units, reducing response times by 2 minutes across performance reporting.
  • Collaborated on the rollout of QuickBooks upgrades to existing systems, leading to a 70% improvement in performance metrics.
  • Led a team of 9 technicians to successfully troubleshoot Jira issues, reducing service call rates by 27%.
  • Developed and conducted continuous safety workshops, increasing compliance among field staff by 72%, ensuring adherence to OSHA standards.
  • Assisted in developing an emergency response plan for Salesforce, reducing the average recovery time by 7%.
  • Responded to field emergencies and restored service within 17% of expected time frames, reducing operational delays.
  • Established a cross-training initiative for technicians on HubSpot, leading to a 25% improvement in task flexibility and coverage.
  • Played a pivotal role in improving installation times for Salesforce equipment by 11 hours due to refined procedures and practices.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 10 technicians in successful site audits, achieving compliance with regulatory standards 2022 in a row.

Affiliations

  • Society of Human Resource Management
  • National Fire Protection Association (NFPA)
  • American Society of Safety Professionals (ASSP)
  • International Council of Nurses
  • Project Management Institute
  • International Association of Administrative Professionals
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Offshore Equipment Technicians Association (OETA)
  • American Medical Informatics Association
  • Association for Computing Machinery

Certifications

  • Certified Fiber Optics Technician (CFOT) – program
  • Certified Telecommunications Network Specialist (CTNS) – 2024
  • Certified Occupational Safety Specialist (COSS) - Harbor & Co.
  • CompTIA A+ Technician
  • Certified Information Systems Technician (CIST) – Brightline
  • Certified Electronics Technician (CET) – Cedar Works
  • Certified Public Accountant
  • Certified Fiber Optic Installer (FOI) – Microsoft Excel
  • Microsoft Certified: Azure Fundamentals
  • Basic Tower Climber Safety and Rescue Certification – Cedar Works

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