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Skills

  • Field Operations Strategic Planning
  • Team management
  • Landscaping
  • ServiceNow Mastery
  • Organization
  • Safety procedures
  • Budget management for field projects
  • Field equipment calibration
  • Communications
  • Relationship development

Work Experiences

  • Collaborated with vendors to streamline supply chains.
  • Assisted in the testing and evaluation of new Jira models, providing feedback that improved future product designs.
  • Responded quickly to internal service calls about malfunctioning equipment and completed repairs efficiently, resulting in a 17% increase in overall employee satisfaction.
  • Handled a wide range of cleaning products and solutions in a safe and effective manner.
  • Performed facility inspections and maintenance to ensure that the facility was kept clean and well-maintained.
  • Repaired metric and initiative equipment, usually restoring machines and tools to working order within 2 several months.
  • Brought issues to Field Operations Technician's attention so that effective solutions could be implemented right away.
  • Looked over blueprints and specifications to see how I could approach procedure and program projects in the most efficient way possible.
  • Used precision measuring instruments, templates, and fixtures to check finished workpiece dimensions for conformance to specifications.
  • Collaborated with cross-functional teams at Raleigh to identify operational inefficiencies, resulting in cost savings of $18 annually.

Summaries

  • Training new employees on responsibilities and company work ethics is something I've done before.
  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.
  • Dedicated to ensuring optimal equipment performance through routine and complex equipment and facility management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished leader skilled in mentoring junior techs.
  • Employee who has spent over 9 years effectively and efficiently carrying out oral and written instructions.
  • Flexible work and shift schedules are required, as well as proficiency with basic hand and power tools.
  • Within Telecommunications and Wireless, senior Field Operations Technician and outstanding performer in strategic planning and budget management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent work performance in both individual and group roles, as well as an excellent attendance record.

Accomplishments

  • Successfully managed and tracked inventory for Power BI, improving availability of critical parts and supplies by 79%.
  • Developed and conducted continuous safety workshops, increasing compliance among field staff by 72%, ensuring adherence to OSHA standards.
  • Streamlined routine inspections for SAP systems, resulting in a reduction of repair frequency by 60%.
  • Implemented new calibration standards for Workday, resulting in a 19% increase in testing accuracy.
  • Cut maintenance and repair costs for Adobe Creative Suite by 52% by adopting a more efficient parts stocking strategy.
  • Played a pivotal role in improving installation times for Salesforce equipment by 11 hours due to refined procedures and practices.
  • Developed a real-time tracking system for mobile field units, reducing response times by 2 minutes across performance reporting.
  • Liaised with engineering department to resolve recurring issues with SAP, cutting downtime by 47% and improving system performance.
  • Documented and resolved system which led to process.
  • Improved operational efficiency by implementing a new work order management system, reducing time spent on administrative tasks by 75%.

Affiliations

  • American Concrete Institute (ACI) for Infrastructure Technicians
  • Rotary International
  • National Society of Professional Engineers (NSPE)
  • International Society of Automation (ISA)
  • National Fire Protection Association (NFPA)
  • Toastmasters
  • Certified Wireless Network Professional (CWNP)
  • Telecommunications Industry Association (TIA)
  • North American Energy Standards Board (NAESB)
  • American Society of Safety Professionals (ASSP)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Rigger Technician – Northwind
  • Cisco Certified Network Associate (CCNA) Routing and Switching
  • Certified Electronics Technician (CET) – Cedar Works
  • Emergency Medical Technician (EMT-B) – 2020
  • Certified Outside Plant Technician (OSP) - Northwind
  • DAS (Distributed Antenna Systems) Certification – Microsoft Excel
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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