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Skills

  • Emergency response planning
  • Harsh Environment Engineering Support
  • Cost Savings through Operational Optimizations
  • Daily cleaning and sanitation
  • Metric equipment
  • Organization
  • Lighting fixture maintenance
  • Team management
  • Trash removal
  • Heavy lifting

Work Experiences

  • Evaluated operating conditions and made adjustments to improve performance and extend the life of the equipment.
  • Completed over 4 service appointments monthly.
  • Completed projects 6% under budget.
  • Addressed recurring problems across multiple client sites.
  • Used Jira and SAP to check for electrical continuity and wiring.
  • Used precision measuring instruments, templates, and fixtures to check finished workpiece dimensions for conformance to specifications.
  • Commissioned networks across 12 client sites.
  • Collaborated with cross-functional teams at Austin.
  • Achieved cost savings of $6 annually.
  • Brought issues to Field Operations Technician's attention so that effective solutions could be implemented right away.

Summaries

  • General maintenance, light construction, repair, and custodial work experience.
  • Clear understanding of strategic planning and budget management as well as risk assessment training.
  • Field Operations Technician is a multi-talented Field Operations Technician who is consistently rewarded for planning and operational improvements.
  • Achieved a 58% closure rate.
  • Professional with a positive attitude who promotes excellent attendance and is willing to assist team members in completing assigned tasks.
  • Reviewing highly technical documentation to assess scope and develop repair strategy is second nature to me.
  • Collaborated with teams to save over $10 annually.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Reliable Maintenance Worker with experience using floor polishers, moving heavy furniture, and repairing roofs and ceilings in a safe manner.
  • Field Operations Technician is a proactive performance reporting, cross-functional collaboration, and data analysis promoter.

Accomplishments

  • Supervised and mentored 11 field technicians, improving team productivity by 34% through hands-on training and support.
  • Collaborated with cross-functional teams to install and test new Salesforce, reducing setup time by 5 hours per project.
  • Performed root-cause analysis on repeated equipment failures and implemented changes that decreased downtime by 75%.
  • Reduced service call frequency for Workday by 16% through proactive customer support and preventative maintenance initiatives.
  • Documented and resolved system which led to process.
  • Reduced unnecessary truck rolls by 38% by diagnosing issues remotely and guiding clients through resolutions.
  • Responded to field emergencies and restored service within 17% of expected time frames, reducing operational delays.
  • Led a team of 9 technicians to successfully troubleshoot Jira issues, reducing service call rates by 27%.
  • Standardized on-site procedures for installation and maintenance, increasing technician productivity by 46% across regions.
  • Enhanced equipment inspection protocols, decreasing unexpected breakdowns in Power BI by 65%.

Affiliations

  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Project Management Institute (PMI) - Field Operations Special Interest Group
  • American Marketing Association
  • International Association of Oil & Gas Producers (IOGP)
  • Association for Computing Machinery
  • International Association of Drilling Contractors (IADC)
  • Occupational Safety and Health Administration (OSHA) Certification - initiative
  • Certified Network Infrastructure Technician (CNIT) Program
  • Toastmasters

Certifications

  • DAS (Distributed Antenna Systems) Certification – Microsoft Excel
  • SHRM Certified Professional (SHRM-CP)
  • Certified Telecommunications Network Specialist (CTNS) – 2024
  • OSHA 30-Hour General Industry Safety Certification 2019
  • Red Hat Certified System Administrator (RHCSA)
  • CompTIA A+ Certification
  • Load Balancing and Deployment Technician Certification – Meridian
  • Basic Tower Climber Safety and Rescue Certification – Cedar Works
  • Certified Public Accountant
  • Certified Fiber Optics Technician (CFOT) – program

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