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Skills

  • Communications
  • Business operations
  • Stakeholder relationship development
  • Portfolio growth
  • Digital-first media relations
  • Event-based communication planning
  • Process improvement
  • Administrative support
  • Effective use of audience data for targeting
  • RFI Scanners

Work Experiences

  • Developed a reputation for punctuality and hard work.
  • Acquired over 7 new users.
  • Achieved a 16-minute response time improvement.
  • Worked with others to brainstorm new metric possibilities.
  • Achieved seamless adoption across 12 office locations.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Management recognized me for providing outstanding customer service.
  • Created and managed the company's image, brand, and identity.
  • Achieved a 6% boost in engagement.
  • Answered 5 phone calls per three years to assist customers.

Summaries

  • With colleagues, customers, and external stakeholders, he is articulate, personable, and charming.
  • Looking forward to taking on a new challenge with a successful team.
  • Accomplished in coordinating content strategies for product launches, responsible for 12% new customer acquisition and significant growth in national engagement metrics.
  • Proven success in increasing media and social media coverage, increasing customer engagement, and increasing sales.
  • National Communications Manager with 9 years of progressive experience looking for a new role with room for advancement.
  • Professional standard with extensive experience in team leadership, partnership development, and media relations.
  • Achieved 68% enhanced public visibility.
  • National Communications Manager and team leader with 9 years of experience in method settings.
  • Expert in metric with a strong aptitude for implemented and improved.
  • OSHA certified

Accomplishments

  • Optimized internal communication distribution processes, reducing newsletter delivery times by 6% and achieving an open rate of 20% across all employees.
  • Led branding efforts for the successful reintroduction of Microsoft Excel in 2021, resulting in 73% increase in brand visibility and customer engagement.
  • Developed targeted, data-driven communication plans that increased customer retention by 18% over a three years, using detailed demographic analysis.
  • Successfully repositioned corporate messaging during a major CEO transition, maintaining brand trust scores and reducing attrition in customer accounts by 58% %.
  • Piloted strategic community engagement initiatives in Seattle, improving local brand sentiment by 16% based on follow-up surveys and public perception analysis.
  • Designed multi-platform communication tactics following a product recall in 2017, resulting in 71% customer retention and maintaining a favorable public image.
  • Reduced PR response time for crisis communications by 11 hours, mitigating negative coverage and maintaining brand perception metrics through efficient processes.
  • Established and monitored key performance indicators (KPIs) for internal communications, leading to a 21% increase in staff understanding of corporate goals.
  • Orchestrated a high-profile product launch campaign, resulting in 49% media coverage in top-tier publications and driving product visibility among target audiences.
  • Integrated feedback mechanisms in quarterly stakeholder reports to improve communication flow, enhancing project support from key stakeholders by 46% %.

Affiliations

  • Member, Society for Human Resource Management (SHRM) - Focused on best practices for internal communications and leadership alignment.
  • Former National Chair, initiative PRSA Programming Committee - Oversaw workshops assisting members with media training and audience segmentation.
  • Conference Attendee, PRSA International Conference 2020 - Participated in sessions focused on leadership in corporate messaging strategy.
  • Mentor, PRSA's New Pros Section - Provided career guidance and training on press release optimization for entry-level professionals.
  • Member, Public Relations Society of America (PRSA) - Actively engaged in professional development and communications strategy workshops.
  • Association for Women in Communications (AWC) - Collaborated on initiatives promoting gender equity in corporate communication roles.
  • Committee Member, International Association of Business Communicators (IABC) - Participated in Communication Measurement and Organizational Branding committees.
  • PR Team Member, Cannes Lions International Festival 2021 - Organized high-impact press coverage for globally recognized media campaigns.
  • Member, Women in Communication Leadership (WCL) - Focused on mentorship and advancing women's roles in media relations.
  • Participant, PR Boot Camp hosted by Brightline - Hands-on training in media relations and crisis communication.

Certifications

  • Certified Content Marketing Specialist (CMS) — procedure
  • Certified Business Analysis Professional (CBAP)
  • Certified Event Communication Expert — process
  • Certified Social Media Strategist (CSMS) — system
  • ServSafe
  • Certificate in Influencer and Ambassador Strategy — process
  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Strategic Communication Management Professional (SCMP) - IABC
  • Certificate in Corporate Communication Strategy — standard

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