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Skills

  • Cost-saving initiatives
  • Operational improvement
  • Data entry
  • Problem resolution
  • Desktop support
  • Data-driven decision making
  • Customer service
  • Customer satisfaction improvement
  • Application support
  • Cross-functional collaboration

Work Experiences

  • Collaborated with legal team and external auditors to ensure adherence to procedure, preventing potential liabilities and safeguarding the company’s reputation.
  • Achieved results within the first 12 months.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Championed the integration of Power BI, cutting down operational inefficiencies by 72% and boosting employee satisfaction.
  • Collaborated with stakeholders to prioritize feature enhancements for the Salesforce release, resulting in a 33% increase in customer satisfaction scores.
  • Captured, documented, and translated business requirements into technical specifications, accelerating the feature rollout for Workday by 11 weeks.
  • Assessed process bottlenecks.
  • Conducted needs analysis for sales.
  • Achieved annual savings of $6.
  • Audited data migration processes during system upgrades, successfully avoiding data loss and securing 18 records with 100% accuracy.

Summaries

  • Aligned feature enhancements with business goals.
  • Agile leader with a talent for mentoring teams.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Competent Functional Specialist with experience assisting category users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Functional Specialist with a 12-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent Functional Specialist with 17 years of experience providing exceptional support to users at all levels.
  • Adept at implementing agile methodologies.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded the implementation of automated reporting tools, reducing manual data processing time by 48% and increasing reporting accuracy.
  • Successfully managed multiple cloud migration projects, overseeing the transition of 6 systems to system without service interruptions.
  • Collaborated with external vendors to streamline integration of HubSpot, driving a 35% reduction in deployment time.
  • Conducted regular system audits to ensure compliance with metric, avoiding penalties and ensuring operational continuity.
  • Implemented Agile methodology across teams, improving project delivery timelines and increasing stakeholder satisfaction by 19%.
  • Implemented KPI dashboards to expedite decision-making, directly contributing to a 74% improvement in management reporting efficiency.
  • Led cross-functional teams in the strategic implementation of process improvements, reducing project cycle time by 75%.
  • Collaborated with team of 2 in the development of process.
  • Collaborated with method to achieve compliance with framework, safeguarding the company’s operations.

Affiliations

  • Institute of Electrical and Electronics Engineers (IEEE) - Member of the Technical Committee on Business Informatics
  • Enterprise Architecture Center of Excellence (EACOE)
  • Society of Human Resource Management
  • Association for Computing Machinery
  • IT Service Management Forum (itSMF) - Lean Certified since 2015
  • Scrum Alliance - Certified ScrumMaster (CSM) since 2022
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) - Member since 2018
  • American Marketing Association
  • National Business Officers Association (NBOA)
  • Association of Information Technology Professionals

Certifications

  • Salesforce Certified Administrator
  • SAP Certified Application Associate - Business Process Integration
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Certified Professional in Digitalization & Automation
  • Advanced Certified Scrum Product Owner (A-CSPO)
  • ServSafe
  • CompTIA A+ Technician
  • CompTIA Security+
  • Lean Six Sigma Black Belt Certification
  • Certified Professional in BPM (Business Process Management)

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