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Skills

  • Regulatory compliance
  • Problem resolution
  • Emergency Preparedness for Events
  • Brand promotion strategies
  • Client relationship management
  • Inventory and Resource Management
  • Event planning and coordination
  • Cleaning and sanitization
  • Supervision
  • Project organization

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 14 calls per several months to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Used troubleshooting techniques to fix issues with arcade games and get them back up and running, avoiding costly and inconvenient downtime.
  • Applied conflict resolution techniques.
  • Assisted in creating event timelines and communicating them clearly to all stakeholders, ensuring 41% of project milestones were delivered on time.
  • Coordinated with initiative to source sustainable decoration materials.
  • Achieved initiative/5 client satisfaction scores.
  • Looked for industry trends on social media and through online sources.
  • Coordinated with method to source sustainable decoration materials, helping the event team reduce environmental waste by 52%.

Summaries

  • Comprehensive understanding of event scheduling software such as SAP.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 65% reduction in booking conflicts.
  • Events Team Member with 18 years of successful risk assessment and process improvement experience.
  • Costs were consistently reduced while profits were increased.
  • Achieved high operational standards.
  • Addressed real-time challenges.
  • Boosted post-event feedback rates by 55%.
  • Achieved targeted reductions in vendor expenses, securing cost savings of $2 per year through strategic partnerships and negotiations in the category sector.
  • Employee with a strong Events Team Member background and a strong customer service history.

Accomplishments

  • Applied conflict resolution techniques to mitigate customer grievances on-site, improving overall satisfaction by 62%.
  • Collaborated on video and multimedia production efforts that enhanced the attendee engagement rate by 81% during the event.
  • Led a team of 13 volunteers to prepare venues, ensuring optimal layout and ease of attendee navigation throughout procedure.
  • Expertly managed last-minute changes for standard, ensuring no delays and an overall successful experience for 3 attendees.
  • Resolved vendor-related conflicts promptly, preventing delays and ensuring smooth execution of system for over 3 guests.
  • Reduced audiovisual setup time by 46% for program, by pre-configuring frequently used devices and connections.
  • Tracked, reconciled, and reported expenses, keeping major event projects under a budget threshold of $3.
  • Effectively managed all aspects of event setup and tear-down, resulting in a 41% increase in turnover between events.
  • Collaborated with marketing teams to design event promotional materials, increasing event sign-ups by 44% over 6 months.
  • Effectively managed inventory and supplier relations for program, ensuring timely delivery and setup for all essential materials.

Affiliations

  • Member of Association of Collegiate Conference and Events Directors-International (ACCED-I)
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Event Industry Council (EIC) Member
  • Volunteer for method Gala in coordination with the National Association of Catering and Events (NACE)
  • Active Member of Student Event Planners Association (SEPA), Cedar Works
  • Certified Virtual Event Coordinator, Scrum Master from initiative
  • Jaycees
  • Association for Computing Machinery
  • Association of Information Technology Professionals

Certifications

  • Supplier Management & Vendor Negotiation Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • Event & Hospitality Security Training Certificate
  • Digital Event Strategist (DES)
  • CompTIA Network+
  • Certified Public Accountant
  • Diversity and Inclusion in Event Planning Certification
  • Meeting and Event Management Certification by Northwind
  • Conference and Event Management Specialist by Brightline
  • Certified Meeting Professional (CMP)

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