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Skills

  • Organization
  • Building rapport with clients
  • Process marketing
  • Operational improvement
  • Scheduling understanding
  • Business operations
  • Account servicing
  • Retention strategies
  • Project organization
  • Revenue generation

Work Experiences

  • Increased the team's revenue by over $16 in sales.
  • Achieved revenue growth in 2023.
  • Achieved a 51% productivity improvement.
  • Achieved 54% more first-time clients.
  • Closed over $17 in sales, which included preparing contracts and processing order forms each three years.
  • Met sales and service targets of $10 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Achieved a 51% increase in new client enrollments.
  • Built strong relationships with clients.
  • Achieved results in 2020.
  • Created and used system reports to assist leadership in making key decisions and exceeding operational goals.

Summaries

  • Achieved results through continuous follow-up and engagement.
  • Boosted overall sales conversion rates by 56%.
  • Within Miscellaneous, senior Personal Training Sales Counselor and outstanding performer in team leadership and data analysis.
  • Bringing 3 years of experience in this field.
  • Portuguese is a bilingual individual who is fluent in both languages.
  • Talented sales representative with a proven track record of generating leads and over 4 years of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Personal Training Sales Counselor with 11 years of successful workflow optimization and vendor management experience.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Advanced knowledge in cross-functional team collaboration, partnering with fitness trainers and instructors to close 13 new membership units through coordinated campaigns.

Accomplishments

  • Led social media advertising efforts that resulted in a 31% increase in inbound personal training sales inquiries.
  • Collaborated with team of 13 in the development of category.
  • Consistently met or exceeded monthly sales targets by planning and executing personalized cold outreach strategies.
  • Improved onboarding process of new sales hires, resulting in 14 recruits achieving full competency within 18 months.
  • Utilized CRM software to track client interactions, enhancing sales forecasts and improving deal closure rates by 79%.
  • Exceeded monthly personal revenue targets by 71%, contributing an additional $18 to gym earnings.
  • Enhanced team performance by mentoring new hires on best sales practices, contributing to a 23% increase in successful conversions.
  • Developed sales strategies with personal trainers, increasing their upsell rate by 20% within the first several months of implementation.
  • Generated $8 in new monthly revenue by promoting specialized personal training packages through social media ads.
  • Introduced a structured fitness consultation service that attracted 6 new subscribers within the first the past year.

Affiliations

  • Active member of the Sales and Marketing Executives International (SMEI) association, focusing on innovations in fitness membership sales.
  • Rotary International
  • Member of the Professional Convention Management Association (PCMA) Fitness Group, collaborating on fitness-focused event planning and revenue strategies.
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • National Association for Fitness Certification (NAFC) Member, focused on business growth through cross-functional collaboration.
  • Active participant in the American Fitness Professionals and Associates (AFPA), with a focus on client retention methodologies.
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Association for Computing Machinery

Certifications

  • Performance Enhancement Specialist (PES) - NASM
  • Elite Trainer Certification - framework
  • Client Retention and Sales Strategy Certification - standard
  • Sales Management Certification - metric
  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM)
  • Certified Sales Professional (CSP) - National Association of Sales Professionals (NASP)
  • Certified Personal Fitness Instructor (CPFI) - process
  • Business Development and Sales for Fitness Leaders - standard
  • First Aid/CPR Certified
  • Certified Strength and Conditioning Specialist (CSCS) - National Strength and Conditioning Association (NSCA)

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