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Skills

  • Bilingual in French and Portuguese
  • Tracheostomy care
  • Mail handling
  • Microsoft Office Suite proficiency
  • Payment processing
  • Records management
  • Curriculum development
  • Insurance Verification
  • Operational improvement
  • Healthy meal preparation

Work Experiences

  • Improved the efficiency of a 29-bed surgical unit.
  • Created and organized opportunities for all employees to participate in continuing education to improve their knowledge and skills.
  • Rehabilitated myself.
  • Kept track of everything.
  • Prepared specimens for analysis and established proper testing priorities in a chronological order.
  • Took urine samples and delivered them to the lab.
  • Created high-quality images for referring physicians.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Acted as a patient advocate and implemented total patient care as part of a nursing team covering 8-10 high-acuity patients per shift.
  • Managed and supervised residents while planning community events and programs using the "8 Dimensions of Engagement."

Summaries

  • In difficult situations, maintains composure and applies stakeholder engagement and workflow optimization skills to meet business needs.
  • Patient Registrar with 13 years of experience in a healthcare office and administrative expertise.
  • Leadership skills that guide nursing teams to positive outcomes and drive organizational performance are demonstrated.
  • Clinical Instructor with a proven track record of developing education programs, curricula that meet accreditation standards, and lessons that incorporate instructional technology.
  • Proven ability to excel at a variety of sales approaches and techniques that build trusting relationships, productive communications, and long-term relationships.
  • Expert in all aspects of patient care, with a track record of success in clinical quality improvement projects that have improved delivery and quality of care.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Clinical Director with experience managing personnel, finances, facility operations, and admissions while delivering high-quality care.
  • Service-driven
  • Endoscopy Staff Nurse with 11 years of experience who is meticulous in her work.

Accomplishments

  • Collaborated with team of 11 in the development of category.
  • Developed training manuals for new staff on standard office procedures, improving onboarding efficiency and ensuring compliance with company policies.
  • Family Support: Provided support to families through education on procedures, regimens, prevention and care.
  • Perinatal Care: Assisted physicians in focus studies of prenatal care. Performed basic physical assessments of newborns and infants.
  • Taught 13 classes per semester.
  • Implementation: Assisted in implementation of new tracking system that resulted in improved patient care.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Actively trained and mentored 11 new front office staff, improving overall team performance and reducing errors by 80% over two years.
  • Reporting: Prepared regular charts on patients' health related history, medication restrictions and allergies.
  • Surgical Preparation: Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.

Affiliations

  • Society of Women Engineers
  • Office Ninjas Community Member
  • American Society for Public Administration (ASPA)
  • Association for Talent Development (ATD)
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • American Management Association (AMA)
  • Executive Secretaries and Office Managers Association
  • Local Chamber of Commerce Volunteer Committee Member
  • International Virtual Assistants Association (IVAA)

Certifications

  • Advanced Cardiac Life Support (ACLS)
  • CompTIA Network+
  • ANA Certified in Diabetes Management
  • Microsoft Certified Systems Engineer (MCSE)
  • Trauma Nurse Core Course (TNCC)
  • Certified Nurse Practitioner
  • Prehospital Trauma Life Support (PHTLS)
  • Certification in Patient Experience (CPXP) - Patient Experience Institute
  • ANA Certified in Family Psychiatric & Mental Health NP
  • CPR certified through American Heart Association

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