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Skills

  • Inventory management
  • Natural foods specialist
  • Customer service excellence
  • Problem resolution
  • Team leadership and supervision
  • Planning and coordination
  • RFI Scanners
  • Team management
  • Food Handling and Preparation Expertise
  • Cross-departmental collaboration

Work Experiences

  • Achieved a 10% compliance score for operational procedures.
  • Handled daily cash and card transactions worth $17 with accuracy and efficiency.
  • Redesigned the new employee training program to reduce training time by 16%.
  • Oversaw a team of 5 employees in a framework establishment, ensuring a positive and productive environment to improve employee satisfaction.
  • Collaborated with corporate auditors during inspections.
  • Regular preventive maintenance and repair schedules allowed me to keep the facility and equipment in good working order.
  • Trained employees in all aspects of the restaurant, including food preparation, cash handling, and cleaning.
  • Calculated supply needs based on historical needs and projected business levels, taking into account special local events such as sporting events.
  • Collaborated with management on promotional events.
  • Reduced waste by 12% by effectively training employees, introducing process programs, and effectively managing employee mistakes.

Summaries

  • Proficient in promoting metric by leveraging budget management and team leadership knowledge.
  • Achieved 51% increase in productivity.
  • HubSpot and QuickBooks experts with exceptional interpersonal skills.
  • Dedicated and creative leader ready to improve metric business and increase sales.
  • Ensured efficient kitchen operations in order to produce delectable and appealing dishes that exceeded guest expectations.
  • Exceptional at managing labor and inventory costs, as well as developing recipes and menu planning.
  • With extensive knowledge of Workday, I've been trained in category management.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Worker with extensive experience in the food and service industries who is resourceful and detail-oriented.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.

Accomplishments

  • Established new customer retention programs that led to 25% growth in repeat business over 8 months of implementation.
  • Implemented adaptive scheduling solutions, minimizing overtime costs by 57% throughout high-demand holiday seasons.
  • Managed all aspects of custom cake and dessert orders, achieving 68% positive feedback from corporate clients.
  • Assisted in employee recruitment and onboarding to maintain consistent staffing levels, resulting in a 34% improvement in team productivity.
  • Maintained detailed records of ingredient inventories, leading to a 25% reduction in supply shortages that could affect production.
  • Supervised daily operations of the bakery, ensuring product quality met company standards and increased daily output by 2 units.
  • Identified inefficiencies in production schedules and implemented solutions that improved output consistency, reducing downtime by 77%.
  • Achieved 69% on-time delivery of bulk orders for corporate and event clients, ensuring high levels of customer satisfaction.
  • Collaborated with marketing team to implement loyalty programs, leading to a 52% increase in customer retention year-over-year.
  • Organized bakery workshops during off-peak hours, which resulted in a 53% boost in community engagement and store visits.

Affiliations

  • Alumni, Artisan Bread School 2018 – Attained hands-on expertise in fine artisan baking techniques with the world’s top craft bakers.
  • Attendee, Retail Baking Training Conference – Strengthened knowledge on team efficiency and customer relations strategies relevant to a bakery environment.
  • Member, Sustainable Baking Practices Coalition – Involved in projects focusing on eco-friendly packaging and waste reduction in bakery operations.
  • Certified Member, National Association of Nutrition Professionals (NANP) – Ensures compliance with nutrition standards and allergen labeling.
  • Certified, HACCP Principles and Implementation – Deep knowledge in hazard prevention and sanitation control relevant to bakery operations.
  • Co-Chair, City Food Safety Task Force – Assisted in establishing local food safety standards in communal baking events.
  • Attendee, Annual Pastry and Baking Industry Exposition – Attended industry-renowned conferences annually to stay up to date with the latest in baking technology and marketing strategies.
  • Certified Food Protection Manager by Georgia – Certification reinforcing adherence to food safety best practices in bakeries.
  • Certified Trainer, Bakery Staff Management and Scheduling – Accredited in managing employee shifts, productivity, and work-life balance solutions.
  • Certified Professional in Food Safety 2021 – Accredited for advanced knowledge of commercial kitchen safety regulations and inspection readiness.

Certifications

  • Certified Patisserie and Breadmaking Expert from Beacon Labs
  • OSHA Safety and Sanitation Certification
  • Food Process Control Certification
  • Certified Retail Food Safety Professional (CRFSP)
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR
  • Leadership and Supervisory Skills Certification
  • SAP Certified Application Associate
  • Association for Project Management (APM)
  • CompTIA Network+

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