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Skills

  • Implementation of tax auditing technologies
  • Expertise in case management tools
  • Advanced knowledge of taxation laws
  • Deduction legitimacy
  • Enhanced taxpayer communication strategies
  • Federal and state tax regulations
  • Tax issue identification expertise
  • Team leadership and coaching
  • Advanced skill in Excel for tax data analysis
  • MS Office

Work Experiences

  • Communicated tax legislation changes to over 9 taxpayers.
  • Assisted in the creation of training materials and workshops focused on new tax amendments, benefitting 2 personnel across districts.
  • Achieved Employee of the Year in 2023 for reducing tax audit processing time by 32% within the Austin office.
  • Communicated complex tax legislation changes to over 3 taxpayers and businesses, ensuring a smooth transition and compliance.
  • Collaborated with cross-functional teams, including legal and compliance departments, to resolve disputed tax assessments exceeding $9 and minimize litigation risk.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 17% success rate.
  • Conducted diligent investigations.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Conducted thorough reviews.

Summaries

  • Achieved a taxpayer satisfaction rate of 70%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished tax compliance professional.
  • Adjusted tax assessments.
  • Type 9 wpm and double-checks all forms and entries for accuracy.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Expert at accurately transcribing updated demographics and other data from taxpayers.
  • Achieved 72% fewer tax filing errors.
  • Rules and regulations, as well as state statutes, are well-understood.
  • Boosted team proficiency.

Accomplishments

  • Formulated compliance reports using case management tools that ensured the timely execution of 15 audits, maintaining an accuracy rate of 30%.
  • Streamlined the audit process, reducing time to completion by 10 days, which increased the department's audit completion rate by 68%.
  • Created audit finding report summaries for submission to senior officials, which contributed to an overall 77% improvement in filing transparency.
  • Identified discrepancies in 5 tax filings, resulting in the recovery of $14 in misreported taxes for the fiscal year 2019.
  • Collaborated with team of 7 in the development of framework.
  • Executed thorough reviews and interpretations of new tax laws and regulations, keeping the entire department informed and ensuring 100% compliance by 2021.
  • Documented and resolved framework which led to method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed audit cases via advanced case-management software, completing 15 cases per week and ensuring alignment with legal tax policies.
  • Resolved 13 high-value delinquent tax accounts, recovering $2 for the state budget within 18 months.

Affiliations

  • Association for Computing Machinery
  • Project Management Institute
  • National Society of Accountants (NSA)
  • Certified Public Accountant (CPA License in Ohio)
  • National Association of Tax Professionals (NATP)
  • Association of Internal Tax Auditors
  • Lions Club
  • Association of Government Accountants (AGA)
  • International Council of Nurses
  • Federation of Tax Administrators (FTA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Certified Tax Resolution Specialist (CTRS)
  • Certified Internal Auditor (CIA)
  • Tax Compliance and Ethics Certification (TCEC)
  • Certified Tax Executive (CTE)
  • Chartered Tax Consultant (CTC)
  • Fundamentals of Taxation Certificate - 2015 initiative

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