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Skills

  • Federal and state tax regulations
  • Case management system design and optimization
  • First Aid/CPR
  • Compliance documentation and reporting
  • Enhanced taxpayer communication strategies
  • Award-winning tax audit reduction techniques
  • Relationship development
  • Communications
  • Customer service
  • Audit finding report preparation

Work Experiences

  • Coordinated special investigative projects.
  • Collaborated with IT teams to implement e-filing processes.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 8 calls per 18 months to help customers with their questions and concerns.
  • Assisted in the creation of training materials and workshops focused on new tax amendments, benefitting 2 personnel across districts.
  • Authored guidelines on handling complex tax cases, improving consistency and reducing review times for examiners by 38% minutes.
  • Achieved Top Performer in 2015.
  • Collaborated with cross-functional teams, including legal and compliance departments, to resolve disputed tax assessments exceeding $9 and minimize litigation risk.
  • Contributed to the recovery of $7 in underreported taxes.
  • Benefitted 9 personnel across districts.

Summaries

  • Boosted team proficiency.
  • Accomplished in streamlining the e-filing process, driving a 83% boost in on-time returns by implementing taxpayer-friendly electronic systems with IT team collaboration.
  • Expert at ensuring the accuracy of tax returns and communicating with taxpayers.
  • Lead Tax Examiner is a multi-talented Lead Tax Examiner who is consistently rewarded for planning and operational improvements.
  • Applied advanced data analytics to tax fraud detection.
  • Achieved a 54% boost in on-time returns.
  • Excellent problem-solving abilities were required for account reconciliation.
  • As a Lead Tax Examiner, I have implemented data-driven strategies that identified over 13 fraudulent tax cases, ensuring $5 in fraud recovery through precision audits.
  • Fair Tax Examiner with 7 years of experience working in Chicago as a Lead Tax Examiner.
  • Adjusted tax assessments.

Accomplishments

  • Collaborated with the legal team and external stakeholders to revamp the audit approach, successfully closing high-profile disputes worth 2.
  • Played a key role in reducing taxpayer reporting errors by conducting educational workshops for taxpayers and tax preparers, resulting in a 72% drop in common filing mistakes.
  • Mentored and supervised a team of 15 junior tax examiners, leading to a proficiency improvement rate of 61% across the department.
  • Enforced new electronic filing procedures that improved departmental efficiency, reducing processing time of tax returns by 61% across 8 cases.
  • Created audit finding report summaries for submission to senior officials, which contributed to an overall 77% improvement in filing transparency.
  • Provided in-depth analysis of 5 high-income tax returns, ensuring compliance with complex federal regulations and reducing audit escalations by 83%.
  • Documented and resolved framework which led to method.
  • Developed a streamlined communication process with IRS representatives to facilitate faster resolution for 17 disputed cases, decreasing resolution times by 62%.
  • Collaborated with cross-functional teams to resolve 5 taxpayer disputes, securing a 16% reduction in case escalation time with minimal legal intervention.
  • Formulated compliance reports using case management tools that ensured the timely execution of 15 audits, maintaining an accuracy rate of 30%.

Affiliations

  • Affiliate of Urban-Brookings Tax Policy Center
  • Project Management Institute
  • International Fiscal Association (IFA)
  • Government Finance Officers Association (GFOA)
  • Institute for Professionals in Taxation (IPT)
  • National Association of Social Workers
  • Freemason
  • American Accounting Association (AAA)
  • IRS Volunteer Income Tax Assistance (VITA) Program
  • Toastmasters

Certifications

  • Graduate Certificate in Taxation Law
  • Advanced Certified Bookkeeping Professional (ACBP)
  • Certified Tax Resolution Specialist (CTRS)
  • Financial Forensics Certification (CFF) – AICPA
  • Certified Internal Auditor (CIA)
  • Certified Compliance & Ethics Professional (CCEP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Government Financial Manager (CGFM)
  • Certified Fraud Examiner (CFE)
  • Certified Revenue Examiner (CRE)

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