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Skills

  • Restaurant operations
  • Able to lift 8 pounds
  • Customer-focused
  • Kitchen maintenance
  • German fluency
  • Microsoft Office Suite
  • Late-night shift availability
  • Employee training
  • Fluent in Mandarin
  • Daily specials memorization

Work Experiences

  • Communicated openly with the management team to ensure smooth workflows during each shift.
  • Achieved a 46% decrease in machine malfunctions.
  • Cooked and packaged large batches of food that was ready to eat right away or kept warm until needed.
  • Moved and stocked food products weighing up to 11 pounds on a regular basis.
  • Accelerated vendor negotiation processes by 39%, securing cost-effective deals for food and beverage supplies.
  • Accelerated vendor negotiation processes by 56%.
  • Achieved 55% reduction in overproduction losses.
  • Acted as stand manager during supervisor’s absences.
  • Accurately counted back change on cash transactions to align with register readouts to avoid errors and balance the drawer at the end of the shift.
  • Achieved 34% improvement in customer service practices.

Summaries

  • Concession Stand Worker is a friendly, helpful Concession Stand Worker who is punctual and willing to work a flexible schedule.
  • Bakery Clerk with 11 years of experience baking and decorating cakes, cookies, and pastries.
  • Concession Stand Worker with over 6 years of experience in customer service environments.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Concession Stand Worker with experience working in initiative restaurants and cafes who is goal-oriented.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Looking for a position in a restaurant with room for advancement.
  • Bartender with the ability to turn operations into profitable businesses.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Experienced bartender with a track record of success in all aspects of restaurant management.

Accomplishments

  • Helped manage vendor relationships by scheduling regular communication and follow-ups, reducing missed deliveries and improving stock replenishment times.
  • Maximized concession sales by offering limited-time special offers, leading to a 21% hike in total sales compared to the previous week.
  • Recognized for achieving a 18% increase in upsold items through proactive cross-promotion during major events at Denver.
  • Won “initiative” Award for standard.
  • Accurately processed cash, credit, and mobile payments for up to 8 customers during peak rush times at initiative, ensuring compliance with company policies.
  • Resolved customer complaints by providing immediate resolutions, significantly contributing to a 85% improvement in post-event satisfaction ratings.
  • Successfully upsold featured items to 35% of customers, exceeding revenue targets for the stand in Austin over two years.
  • Monitored and replenished stock levels throughout the day, reducing instances of stockouts by 84% during peak hours at procedure.
  • Improved the concession stand’s operational efficiency by introducing a digital tracker for inventory, which cut restocking time by 65%.
  • Contributed to a 85% sales growth by suggesting a redesign for the stand layout, prompting better product visibility during standard.

Affiliations

  • Food and Beverage Management Association
  • American Medical Informatics Association
  • American Culinary Federation (ACF)
  • National Retail Federation (NRF)
  • Retail Management Program – system
  • American Marketing Association
  • Certified Inventory and Customer Service Specialist (CICS)
  • Toastmasters
  • Customer Service Skills for Success Program
  • National Association of Social Workers

Certifications

  • CompTIA Security+
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Food Service Sanitation Certificate by Brightline
  • Certified Culinary Arts Assistant (CCA) by category
  • ServSafe Food Handler Certification
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute
  • Food Allergy Training and Awareness Certificate by Lakeside Partners
  • ServSafe
  • Sales and Customer Experience Certification by Vantage

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