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Skills

  • Loan restructuring proficiency
  • First Aid/CPR
  • Document retrieval and management
  • Process streamlining
  • Team Leadership
  • Effective verbal and written communication
  • MS Office
  • Data-driven decision making
  • Operational improvement
  • Relationship development

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted the Loan Production team in meeting performance targets.
  • Aided in portfolio growth by $13 annually.
  • Looked for industry trends on social media and through online sources.
  • Looked at customer account histories to see if they had previously adhered to payment plans and loan terms.
  • Approved loans valued at $12.
  • Oversaw the delivery of standard project by category team, which resulted in process.
  • Achieved a 76% improvement in productivity.
  • Answered 12 calls per two years to help customers with their questions and concerns.

Summaries

  • Assisted loan officers in evaluating loan term compliance.
  • Achieved referral business growth of 46%.
  • Costs were consistently reduced while profits were increased.
  • Adept at handling prequalification requests.
  • Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.
  • Analytical and goal-focused, assisting loan officers in evaluating loan term compliance and credit risk to secure favorable conditions for loan approval.
  • Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities.
  • Conducted borrower outreach efforts.
  • Achieved a 34% reduction in audit exceptions.
  • Loan Production Assistant with 5 years of successful process improvement and risk assessment experience.

Accomplishments

  • Monitored and ensured compliance with Six Sigma standards across all operational processes, maintaining a flawless audit record.
  • Reduced client complaints related to loan processing errors by implementing a quality control system, improving overall accuracy rate to 75%.
  • Optimized workflow within the loan processing department, increasing daily document throughput by 69% through task prioritization.
  • Consistently closed 17 loans per month, surpassing quarterly targets by 61%.
  • Utilized process to track and manage client interactions, leading to a 75% increase in customer satisfaction and retention.
  • Assumed responsibility for all documentation retrieval, improving processing efficiency by 49% by ensuring all files were in order before submission.
  • Resolved product issue through consumer testing.
  • Customized and delivered detailed reports for senior management, providing insights that led to an 18 rise in monthly loan production.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reviewed all outgoing correspondence for accuracy and completeness, which resulted in zero documentation errors during category audits.

Affiliations

  • Council of Residential Specialists (CRS)
  • National Notary Association (NNA) for Loan Document Signing
  • Certified Mortgage Banker (CMB) Program
  • Commercial Real Estate Development Association (NAIOP)
  • American Medical Informatics Association
  • Toastmasters
  • Certified Financial Services Auditor (CFSA) Program
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Loan Syndications and Trading Association (LSTA)

Certifications

  • Certified Real Estate Compliance Professional by Vantage
  • Advanced Mortgage Loan Auditing Certification from Summit Group
  • Certified Residential Underwriter (CRU) by MBA
  • Certified Loan Processor (NAMP)
  • Banking Credit Management Certification offered by Brightline
  • NMLS SAFE Licensing and Continuing Education
  • Consumer Lending Certification (CLC) by American Banking Association
  • Certified Mortgage Servicer (CMS) by MORPAC
  • Google Certified Professional Cloud Architect
  • Accredited Mortgage Professional (AMP) by MBA

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