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Skills

  • Problem resolution
  • Communications
  • Operational efficiency improvement
  • Safety awareness
  • Relationship development
  • Team building
  • Customer retention strategies
  • First Aid/CPR
  • Operational improvement
  • Retail merchandising

Work Experiences

  • Set up machinery and equipment, such as Jira, SAP, and grinders, manually.
  • Aimed at addressing operational inefficiencies.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted over 11 customers per day, achieving a 31% satisfaction rate by providing timely and knowledgeable support for Adobe Creative Suite at Austin.
  • Conducted in-depth market research.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 26% improvement in employee retention.
  • Achieved results in the first the past year.
  • Achieved a 70% boost in digital sales.
  • Achieved a productivity leap of 71%.

Summaries

  • Self-motivated team player with a positive attitude.
  • Adept at utilizing customer feedback to drive continuous service improvements, gathering insights that led to a 79% boost in satisfaction ratings.
  • Achieved zero discrepancies in cash reconciliation.
  • Achieved results through effective collaboration.
  • Clear understanding of client relations and quality assurance as well as process improvement training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Contributed to a successful company rebranding initiative, developing innovative content strategies that resulted in an 44% increase in online engagement.
  • Cemented long-term success.
  • Consistently provided tailored solutions.
  • Achieved zero financial discrepancies over a 9-month period.

Accomplishments

  • Drove improvements in the call handling process, increasing first-call resolution rates by 35% and cutting average handle time by 8 minutes.
  • Designed and executed customer success strategies that led to a 78% improvement in customer satisfaction scores, contributing to long-term client retention.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed new bilingual training resources for team members, increasing employee engagement and effectiveness with category by 70%.
  • Played a key role in rebranding efforts, aligning new marketing materials with customer feedback, leading to a 42% increase in brand engagement.
  • Initiated a department-wide survey to gather key customer insights and implemented changes that resulted in a 82% increase in annual satisfaction rates.
  • Assisted in integrating standard into daily operations, improving team efficiency by 71%. Resulted in a 16% boost in overall sales.
  • Developed and directed team-based projects aimed at increasing onboarding efficiency, leading to a reduction in new customer onboarding time by 14%.
  • Successfully onboarded over 16 new clients in 2015, achieving a 78% increase in customer acquisition compared to the previous quarter.
  • Led a team of 11 associates to implement new customer service protocols, reducing response time by 44% within 6 months.

Affiliations

  • Jaycees
  • Certified Conflict Resolution Specialist (CCRS) - 2019 Credential
  • Retail Council of Atlanta - Active Membership since 2020
  • Society for Human Resource Management (SHRM) - Affiliate Member
  • American Marketing Association (AMA) - Corporate Membership
  • Society of Human Resource Management
  • American Marketing Association
  • Association for Computing Machinery
  • Customer Experience Professionals Association (CXPA)
  • National Association of Sales Professionals (NASP)

Certifications

  • Certified Banking & Financial Services Professional (CBFSP)
  • Certified Data-Driven Retail Professional – 2019
  • Certified Public Accountant (CPA)
  • Certified Universal Banker from standard – 2020
  • CompTIA Security+
  • Certified Customer Service Professional (CCSP)
  • Salesforce
  • Retail Sales and Service Certification
  • Project Management Professional (PMP)
  • Certified Merchandising Specialist from program – 2024

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