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Skills

  • Professional and polished presentation
  • Patient assistance
  • Business operations
  • Operational improvement
  • AS/400
  • Budgets
  • Understands grammar
  • Sensitive material handling
  • Coordinating program activities
  • Shipping and receiving

Work Experiences

  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Scanned all of the documents and entered them into the framework records management system.
  • Used Tableau and survey instruments to collect data for various studies.
  • Correspondence, reports, and special projects were among the tasks I assisted with.
  • Greeted customers and visitors in person as well as over the phone.
  • Coordinated the schedules of 16 call center representatives, making adjustments as needed to ensure that service levels were met.
  • Assisted with general administrative tasks such as copying, faxing, and filing.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Ward Clerks and clients.
  • Was in charge of screening resumes and coordinating phone and in-person interviews.
  • Distributed administrative tasks strategically among category employees and provided guidance to help them perform better.

Summaries

  • Quality assurance and performance reporting skills, as well as problem-solving knowledge.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use.
  • Data entry, schedule management, and event planning are just a few of the skills this enthusiastic and well-organized Administrative Assistant possesses.
  • Professional with team leadership and client relations fluency.
  • Client relations and workflow optimization are tasks that I am uniquely qualified to perform.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as initiative and process.
  • 10 years of experience in general office procedures, cross-functional collaboration and process improvement.
  • Bringing a track record of effectively scheduling to promote organization and availability.

Accomplishments

  • Trained 7 temporary accounting administrative staff during tax season.
  • Coordinated discharge planning and follow-up care for 9 patients monthly, improving patient outcomes and readmissions tracking.
  • Updated and maintained company database to reflect current and accurate client records for more than 10 accounts.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Standard Trained medical billing staff of 11 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Acted as the first point of contact for patient inquiries, significantly improving the patient satisfaction score by 56%.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Led the seamless coordination of patient admissions and discharges for an average of 18 patients daily, following strict policy compliance.
  • Earned “Top Performer” in 2017.
  • Managed the accurate preparation of patient medical records for daily surgical procedures, ensuring compliance with hospital protocols and improving preparation times by 85%.

Affiliations

  • Association for Computing Machinery
  • Project Management Institute
  • Health Unit Coordinator Certification (HUCC) – Certified in 2019 through successful completion of accredited coursework and examination.
  • Association for Healthcare Administrative Coordination (AHAC) – Focused on interdepartmental procedures and the smoothing of admission/discharge processes.
  • Society of Women Engineers
  • Lions Club
  • American Medical Informatics Association
  • National Association of Medical Staff Services (NAMSS) – Focused on optimizing communication between ward clerks and medical professionals.
  • Society of Human Resource Management
  • Healthcare Reception Professionals Alliance (HRPA) – Acquired additional skills in healthcare customer engagement and administrative excellence.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Association for Project Management (APM)
  • Patient Experience Certification (CPXP) by the Patient Experience Institute
  • Certified Professional Biller (CPB) by the AAPC
  • CompTIA Security+
  • CompTIA Network+
  • Medical Office Assistant Certificate from system
  • Project Management Professional (PMP)
  • Data Privacy for Healthcare Professionals by process

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