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Skills

  • Patient assistance
  • Understands grammar
  • Bookkeeping
  • Charting proficiency
  • Microsoft Office Suite
  • administer training modules
  • Data organization
  • Microsoft Office Suite proficiency
  • Spreadsheets
  • Time and labor control

Work Experiences

  • Planned method staff's travel arrangements, including setting appointments and securing transportation and lodging.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Used spreadsheets or other database software like Salesforce and ServiceNow to compile and analyze data.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Coordinated the schedules of 16 call center representatives, making adjustments as needed to ensure that service levels were met.
  • Correspondence, reports, and special projects were among the tasks I assisted with.
  • All outgoing correspondence and reports for managers were written by me.
  • Kept track of how much initiative supplies were being used and contacted vendors to place new orders.
  • Distributed administrative tasks strategically among category employees and provided guidance to help them perform better.

Summaries

  • 10 years of experience in general office procedures, cross-functional collaboration and process improvement.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Offering 2 years of experience in customer relations management.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Ward Clerk with 9 years of successful data analysis and risk assessment experience.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Data entry, schedule management, and event planning are just a few of the skills this enthusiastic and well-organized Administrative Assistant possesses.
  • Ward Clerk who is well-versed in coordinating paperwork, maintaining supplies, and updating charts.
  • Metric is a strong suit.
  • Expert and knowledgeable in security, service, and clerical requirements.

Accomplishments

  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Acted as the first point of contact for patient inquiries, significantly improving the patient satisfaction score by 56%.
  • Generated and distributed weekly patient admission reports to senior management, offering actionable insights that improved bed allocation efficiency by 38%.
  • Resolved product issue through consumer testing.
  • Assisted in the development of training materials for new ward clerks, which reduced onboarding times by 6 days.
  • Developed a new patient checklist system, significantly minimizing documentation errors during patient admission by 51%.
  • Coordinated discharge planning and follow-up care for 9 patients monthly, improving patient outcomes and readmissions tracking.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Ensured compliance with state and federal medical health record regulations, achieving a 70% improvement in audit results.
  • Trained 7 temporary accounting administrative staff during tax season.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Patient Access Educators Group (PAEG) – Actively involved in enhancing professional development in patient admissions and transfers.
  • Administrative Professionals Conference Participant – Engaged in discussions about the latest trends in healthcare administrative management.
  • Association for Computing Machinery
  • Patient Experience Council (PEC) – Contributed to improving patient care processes through collaboration with customer-service focused professionals.
  • Society of Women Engineers
  • Hospital Financial Management Association (HFMA) – Gained insights into hospital budget management, improving cost-saving measures.
  • Emergency Department Managers Association (EDMA) – Gained specific expertise in managing patient flow and clerical tasks within emergency department settings.
  • Rotary International
  • Certification in Patient Administration (CPA) - Demonstrated expertise in managing administrative tasks related to health unit coordination.

Certifications

  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Electronic Health Records Specialist Certification through the American Medical Certification Association (AMCA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Hospital Unit Secretary Certification (BUS) through National Healthcareer Association (NHA)
  • Coding and Reimbursement Specialist Certification (CRS) by American Health Information Management Association (AHIMA)
  • Cisco Certified Network Associate (CCNA)
  • Association for Project Management (APM)
  • Patient Experience Certification (CPXP) by the Patient Experience Institute

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